Customer Service Officer

2 weeks ago

North Lakes, Australia Help Enterprises Full time

**About Us**:
Help is a Queensland-based social enterprise helping people with disability lead fulfilling and independent lives. Over the past 50+ years, we’ve created an integrated network of services to provide people with disability the essentials, routine, and stretch they seek in life. Whether it’s employment, learning, living arrangements, community involvement, or anything else in between - we work alongside people to help them achieve the things they set out to. We do this with the help of our social enterprise businesses, organisational partnerships, and DES and NDIS service streams. We like to think of it as an ecosystem of opportunity.


**What's in it for you?**

At Help we believe that every person is the master of their journey. And that starts with our team. We strive to create an environment where employees openly embrace our mission and vision and can live our values every day. As a valued member of our team we’re committed to looking after you, by offering some great benefits including:

- **An extra 4 days a year of paid personal wellbeing leave**:

- Excellent salary sacrificing benefits Package up to **$15,900 **of your annual salary tax free, and additional **$2,560** for meal and entertainment expenses
- A supportive work environment which values your personal and professional life, ensuring a perfect work-life balance
- Global benefits on our rewards platform - Perkbox Get access to exclusive perks, thousands of deals and discounts for you to use every day
- Access to Help’s Health and Wellbeing wellness platform
- Recognition of loyalty through our Service Award Program
- Free counselling sessions through our Employee Assistance Program (EAP)
- The opportunity to make a difference in the lives of people with disability.

**About the Opportunity**:
The primary objective of the Customer Service Officer is to provide effective customer service and tailored support to all HELP customers in a contact center environment. As a Customer Service Officer you will provide support to customers in various ways including services that improve their skills, support their journey to and in employment and improving their quality of life.

**About You**:

- Experience within DES, NDIS Contracts (desirable but not essential)
- Experience in a customer service, administration or sales role
- Ability to interpret and communicate Government contracts, Policies and Operational Guidelines
- Demonstrated ability to work with people of all ages and backgrounds and an empathy with disadvantaged and long-term unemployed
- Ability to meet targets, KPI’s and compliance requirements
- High level of interpersonal, verbal and written communications skills
- Proficient with Microsoft Office suite

**If you have experience as a call center operator or exceptional customer service experience, then this is the role for you**

**This is a Full Time Fixed Term (12 months) role located at: North Lakes**

**Applications close: Applications will be assessed as they are received.

  • Customer Service Officer

    7 days ago

    North Lakes, Australia Superior Home Health Services Full time

    Want to make a difference in the life of others? - Want to work with a great, award-winning team? **Superior Home Health Services** is a full-offer, community care organisation _providing in home health care with a difference_. Covering most of the Moreton Bay Region, Bribie Island, North Brisbane, Sunshine Coast and Gympie areas, our support professionals...

  • Customer Service Officer

    2 weeks ago

    North Lakes, Australia Auto & General Holdings Full time

    **Purpose of the Role**: **Position Accountabilities** - Deliver excellent customer service and all associated system and administrative processes associated with the customer repair journeys, ensuring compliance with the GICOP - Ability to resolve level one customer complaints - To support cohesive IAC, Statewide and National initiatives, and workload...

  • Retail Customer Service Officer

    6 days ago

    North Lakes, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    2 weeks ago

    North Lakes, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Service Officer

    6 days ago

    North Lakes, Australia Auto & General Holdings Full time

    **The role** **Accountabilities** - Able to work to strict deadlines as part of the fulfillment team, who progress claims and provide timely customer updates - Optimal pathing control/hire car management & proactive management of customers into our assessment centres and repairer network - Work with the associated system and administrative processes...

  • Customer Service Officer

    2 weeks ago

    West Lakes, Australia BankSA Full time

    Create your best future and join BankSA West Lakes Branch as a Customer Service Officer. **What's the role?** A Customer Service Officer at BankSA plays a key role in assisting customers with their banking needs. This role typically involves providing support for everyday banking transactions, answering inquiries, and offering tailored solutions to meet...

  • Customer Service Officer

    6 days ago

    Mawson Lakes, Australia Maxima Full time

    Temporary initially with the view to permanency - Full time Hours - Location - Mawson Lakes **About the Company** Based in Mawson Lakes this company develops, produces and sell devices and consumables for medicine and science. They are known as one of the leading providers in this sector worldwide. **About the Role** - Answer telephone enquiries from...

  • Team Leader Customer Service

    2 weeks ago

    North Lakes, Australia Auto & General Insurance Full time

    **The role** As our new Team Leader Customer Service, you will directly lead our Customer Service Officers to excellence in customer service and how they manage all aspects of claims fulfilment. Responsible for driving excellence in customer centricity, timeliness, professionalism, accuracy and embedding the required standards of service delivery throughout...

  • Retail Customer Service Officer

    2 weeks ago

    Taylors Lakes, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Client Services Officer

    2 weeks ago

    North Lakes, Australia Superior Home Health Services Full time

    Want to make a difference in the life of others? - Want to work with a great, award-winning team? **Superior Home Health Services** is a full-offer, community care organisation _providing in home health care with a difference_. Covering most of the Moreton Bay Region, Bribie Island, North Brisbane, Sunshine Coast and Gympie areas, our support professionals...