Membership Customer Service Assistant

2 days ago

Caulfield, Australia Melbourne Racing Club Full time

The Melbourne Racing Club (MRC) is one of Australia's most prestigious Sports, Events and Property Development companies. As well as running elite horse racing at Caulfield, Ladbrokes Park (Sandown) and Mornington Racecourses, we own 13 pub venues under the Pegasus Leisure Group (PLG), an emerging collection of owned events such as The Peninsula Picnic and the MRC Foundation, our charitable arm.

**What could my day look like?**
- Accurately enter customer data into our membership database
- Provide a high level of customer service, in a friendly and professional manner
- Assist members on race days or events

**Skills & Experience**
- Demonstrated experience in the delivery of quality customer service
- Strong face-to-face/telephone-based skills
- Ability to work well individually and as part of a team
- Strong time management with the ability to effectively multi-task
- Strong verbal communication skills
- Ability to work under pressure
- Previous experience in a membership-based role is desirable

**What’s in it for me?**
- Free onsite parking or a short walk from Caulfield Station
- Access to our year-round well-being imitative including out Employee Assistance Program
- Discounts across our family of brands and free tickets to a wide range of events
- Discounted Coffee at Caulfield Glasshouse located next to our head office

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