Client Service Representative

2 months ago

Parramatta, Australia NSW Department of Communities and Justice Full time

Division: Courts Tribunals and Service Delivery- Location: Parramatta, NSW, AU, 2150- Req ID: 70671**Client Service Representative - Talent Pool**

**Location - Parramatta/Hybrid**

**Employment type - Ongoing and Temporary - Full time and Part time**

**Salary - $70,694.00- $76,857.00 PA, Plus Employers Contribution to Superannuation and Leave Loading**

**Your role**

**What you’ll do**

The position holder is required to act with professionalism, objectivity and integrity to:

- Work in a trauma informed way to ensure that the needs of the client are holistically addressed.
- Assist in the delivery of client service and support for victims of crime, and ensure a timely service that exceeds client expectations, with assistance as needed.
- Work collaboratively across Victims Services to ensure the effective administration of the Victims Support Scheme, and to identify opportunities to improve our policies, procedures and practices.
- Achieve and exceed all key performance indicators and performance targets.
- Be aware of and comply with all relevant legislations and regulatory framework.

**What we’re looking for**
- Good attention to detail to review all required information and documents have been provided.
- Have excellent keyboard/computer skills to navigate our system, reviewing information and documents and respond promptly to clients.
- Show resilience and composure in stressful situations and ability to adapt to changing processes.

Download the role description.

Information about accepting a role with Court Services and the potential hazards.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach an **up-to-date résumé** (maximum 5 pages) and a **cover letter** (maximum two pages) with a brief outline on how you meet the **Focus Capabilties** of the role. Please also include a response to the **two targeted questions** below (300 words each).
- Targeted Question 1:
Victims Services is a high volume and fast paced environment that at times undergoes continuous process changes. Describe a time when you had to learn new information about changing processes and how you learned the new information.
- Targeted Question 2:
Ability to communicate with clients as well as colleagues in a respectful and professional manner is a daily occurrence at Victims Services. Describe a time where your communication skills allowed you to make a meaningful difference to a situation.

**Applications close **Sunday 17th November 2024 at 11:59pm AEST.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

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