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Client Service Officer
7 months ago
**Contract role till the 30th of April with possible extension.**:
- **Hourly pay rate up to $41.59/day.**:
- **Onsite work location: Parramatta office.**:
- **Immediate start.**
**PURPOSE OF THE ROLE**:
You will independently deal with client matters that may include transactions for clients, manage individual client caseloads and have a strong understanding of when to escalate a matter to the Senior officers and/or the principal officers as appropriate.
**KEY ACCOUNTABILITIES**:
- Deliver high quality, consistent, empathetic, and timely services to clients that are consistent with customer excellence principles.
- Ensure a coordinated approach to client matters by working closely with team members.
- Actively listen to the concerns and enquiries of clients and stakeholders and work to resolve issues across the different business streams.
- Work closely with staff to achieve quality outcomes focused on customer need.
- Utilise the required systems and processes to support the management of client matters and actively suggest improvements.
- Escalate complex matters and substantial complaints to the Senior Client Service Officer or Principal Client Service Officer, as required.
**About Easy Authoring**:
Established in 2006, Easy Authoring helps jobseekers find the right opportunity to match their skill set and career progression. We are the authorised suppliers to NSW, ACT, QLD, the Federal government, and multiple corporate organisations.
