Customer Service Representative

3 weeks ago


Parramatta, Australia Launch Recruitment Full time

Work from their beautiful offices in Parramatta
- Earn $36.30 per hour
- Multiple opportunities available

**About the role**:
Based in Parramatta we have an opportunity for multiple Customer Service Representatives to join a friendly team providing service to customers experiencing suspicious or fraudulent activity on their banking products and providing responses to fraud detection system alerts.

**Role Responsibilities**:

- Handling inbound and outbound customer calls related to Card Fraud, Digital Fraud, Scams, Merchant Fraud and Dispute matters
- Monitoring Telephone Internet Banking, Credit Card, Merchant Fraud, Cheque and transactional alerts for Fraud and Scam activity
- Creating scam and fraud files for case management
- Refunding and recovery of funds
- Monitoring and managing identity fraud and fraud trends to mitigate losses to the bank
- Reporting fraudulent customers

**THE SUCCESSFUL CANDIDATE WILL HAVE**:

- Proven success in a customer service and/or call centre role
- Knowledge of banking products and services like transaction accounts, credit/debit cards
- Operational experience in handling sensitive customer matters
- Strong work ethic and time management, experience in working to targets and KPIs
- Ability to work various shifts
- Fraud knowledge is desirable but not essential
- Police background check before commencement



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