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Customer Service Representative

1 month ago

Parramatta, Australia Charterhouse Full time

Job details

Location: Parramatta Salary: $40.17 per hour Job Type: Contract Discipline: Call Centre & Customer Service
Reference: V-119018 Posted: 2 days ago

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Job description

Customer Service Representative – 1x Part Time and 1x Full Time position

  • Position Title: Customer Service Representative
  • Immediate start – 2 months initially with view to extend
  • Pay Rate: $40.17 p/h + Super
  • Location: Parramatta
  • Full Time position: 1x 35hour position
  • Part Time position: 1x 25hour position

About the Role:

Our client is seeking a motivated (PT & FT) Customer Service Representative to join their dynamic Customer Contact Centre team. In this role, you’ll play a key part in delivering exceptional service across various channels by responding to customer enquiries, providing solutions and enhancing the customer experience.

Key Responsibilities:

  • Collaborate with the team to improve customer and stakeholder service delivery.
  • Respond to customer enquiries and requests professionally and promptly.
  • Resolve 80% of customer contacts independently to ensure satisfaction without escalation.
  • Continuously improve processes, systems and customer experiences to align with best practices.
  • Utilise internal systems to manage transactions for internal and external customers.
  • Build successful partnerships with customers and service providers.
  • Participate in training and development programs to enhance skills and knowledge.
  • Comply with workplace health and safety (WHS) policies and contribute to a safe work environment.

Skills and Attributes:

  • 1–2 years of customer service experience in a call centre environment.
  • Excellent communication and interpersonal skills to provide quality customer service and build relationships.
  • Strong organisational skills and the ability to prioritise tasks effectively.
  • Proficiency in using Windows operational systems and multiple information systems.
  • Commitment to teamwork and continuous improvement.

Why join our Client?

Be part of a supportive team that values professional growth.

Play a critical role in enhancing customer experiences.

Enjoy opportunities for ongoing training and skill development.

Apply Today

If you’re passionate about delivering exceptional customer service and thrive in a fast-paced environment, we’d love to hear from you.

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