Client Service Executive

6 months ago

Melbourne, Australia Creative Activation Full time

**Company Description** CGL - Retail Services** is the retail marketing division of the **Clemenger Group**. With our two market-leading brands, **Creative Activation** and **Clemenger Field Marketing**, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and auditing.

**Clemenger Group** is an endorsed **Work180** employer of choice, recognised for our commitment to helping women thrive by raising workplace standards.
**Job Description** About the Role**

We are on the lookout for our next Client Service rising star working within the Customer Experience (CX) team delivering programs for our major retail clients.

As our **Client Service Executive** you will be confident working with multiple internal and external stakeholders dealing directly with clients, our internal operations teams and our field team. We’re looking for someone who is passionate and personable in their approach to building strong collaborative relationships and are detail orientated when working to deliver a high standard of service. You need to have an interest in retail and be passionate about the data.

Qualifications and experience:

- A tertiary qualification in business, marketing or similar
- One year of experience working in client service / account management
- Excellent written and verbal communication skills
- An ability to interpret and analyse data
- Strong level of MS Excel & PowerPoint
- A solutions focussed mindset

Tasks & responsibilities:

- Lead the end-to-end management of Mystery Shopping (CX) including activity communications, questionnaire development, client communication, data analysis, reporting and presenting
- Monitor the team against the program schedule, ensuring quality standards and procedures are followed
- Monitor program spending and client invoicing
- Contribute to the development of program design and proposal development
- Check and monitor data quality and integrity
- Build program histories and insight stories

**Benefits**:

- Fantastic salary package between $75,000- $85,000 on offer
- Work life balance with a hybrid office / WFH schedule
- Fantastic agency office culture
- Regular team catch-ups
- Ongoing skills and professional development
- The opportunity to grow with the business

**Interested?**

If you want to take the next step in your career and you have an awesome and infectious attitude to make those around you want to be the best they can be then we’d love to have you onboard

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