Customer Sales Training Manager

1 month ago

Southbank, Australia Luxury Escapes Full time

Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays.

We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.

Awarded one of the best places to work multiple times our employee experience is king here, with lunches provided 5 days a week, an onsite gym with state of the art change facilities, weekly events, monthly recognition programs, the opportunity to experience the travel we offer and significant professional development opportunities, we do what we can to make you look forward to waking up every day

We are looking for a** Customer Sales Training Manager **to join our customer experience team in our offices in Southbank.

**In the role you will**:

- Provide initial training to all new customer sales team members and then transition them onto their day to day duties before being moved into their new team.
- Liaise with all stakeholders to determine training requirements ensuring all team members can excel in the duties that they perform for Luxury Escapes
- Curate Learning and Development content
- Review and Develop customer onboarding packs for new team members.
- Familiarise yourself with LMS, maintain and manage the LMS platform with existing and new team members onboarding.
- Manage team leaders when rolling out content for their immediate teams.
- Maintain attendance records of all training rolled out.
- Provide Call Coaching and Evaluation support to agents within 6-week onboarding program and outside of the onboarding program during Onboarding gaps.

**You are someone who has**:

- In-depth knowledge of key sales methodologies (SPIIN or Challenger Methodology would be a bonus)
- Results-oriented with a proven track record of delivering against revenue and business objectives.
- Have strong communication and presentation skills.
- Ability to develop strong working relationships in complex organisational structures.
- Ability to operate at all organisational levels, with a strong emphasis on senior stakeholders.
- Strong drive for process efficiency, continuous improvement, and team-based results.
- Someone who has resilience and can adapt to change seamlessly.
- Previous experience creating training modules would be key to success.
- A thorough understanding of the travel industry is a bonus.

**What's in it for you?**
- Competitive remuneration package
- First class health and well-being program including annual vaccinations, yoga, meditation, gym discounts a, daily breakfasts and lunches provided 5 days a week.
- Fun working environment: Friday afternoon onsite gatherings (wine included) and monthly celebration & recognition programs
- Discounted travel, birthday leave and a whole lot more
- At Luxury Escapes we embrace diversity in our people and make hiring decisions based on experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview process. _

**We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.

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