Sales Manager

4 weeks ago

Southbank, Australia Luxury Escapes Full time

Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays.

We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.

Awarded as one of the 'Best Places to Work 2021 & 2023' by the AFR; employee experience is king here, with weekly events, monthly recognition programs and significant professional development opportunities we do what we can to make you look forward to waking up every day

We are now looking for a **Sales Manager** to join our Flights and Travel team.

You will be responsible for providing leadership, inspiration, and coaching and development support to all Team Leaders and development of the Flights & Travel consultants.

This role will have a focus in ensuring we are providing the best customer experience in the travel industry, and the best-in-class sales team with a focus on achieving and exceeding our key sales KPI’s.

**You will be responsible for**:

- Managing the established sales team, leading from the front demonstrating LE values daily
- Driving performance through coaching & development of sales leaders and consultants
- and up-sell the full suite of services, while maintaining exceptional customer service. i.e. - insurance, experiences, and flights
- Focusing on conversion, with QTRLY increases
- Creating new revenue opportunities for the business to plug the gap if inbound calls are off pace, or grow the team to make the most of them
- Enhancing team performance through incentives, rewards, and recognition.
- Interviewing potential new sales employees
- Ensuring that the team is driven and motivated to pursue all available opportunities to sell LE products and services.
- Ensuring that team quality and productivity KPIs are achieved in line with business objectives.
- Strive for customers to consider all contact with LE as an exceptional experience
- Support, coach, and mentor team members to encourage performance and re-enforce team targets and objectives.
- Completing QTRLY Skip Level Feedback sessions to ensure all feedback from sales consultants is heard and action plans put in place/relevant feedback passed onto the business

**What we are looking for**:

- Previous experience in Sales Leadership/Management.
- Excellent people management, coaching, and mentoring skills and experience.
- Excellent analysis and problem-solving skills.
- Proven ability to influence and find alternative resolution or solution pathways.
- Excellent written and verbal communication skills.
- Ability to build customer loyalty by providing an exceptional level of customer service and satisfaction.
- Proven ability to manage the stresses of working in a high pressure and rapidly moving work environment.
- Ability to rapidly acquire knowledge of LE products, promotions, services, packages and pricing.
- Proven ability to meet KPIs in a demanding and high-pressure environment.
- Exceptional level of attention to detail.
- Demonstrated ability to quickly identify issues and clearly state solutions and/or recommendations.
- Ability to engage with all parties to discuss issues in a positive and constructive manner.

**What's in it for you?**
- Excellent remuneration package - Base + Commissions + Super
- Work with an exceptional team of high performers
- First class health and well-being program including yoga, meditation, onsite gym and shower facilities, daily breakfasts and lunches provided 5 days a week.
- Fun & Flexible working environment: Friday afternoon onsite gatherings (wine included) and monthly celebration & recognition programs
- Discounted travel, birthday leave and a whole lot more
- At Luxury Escapes we embrace diversity in our people and make hiring decisions based on experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview process_.

**We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant.

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