Civic Support Officer

4 months ago


Ballarat, Australia City of Ballarat Full time

**6 month position****:

- **Band 5 Salary Range $69,531-$102,130, plus statutory superannuation****:

- **Full time (8.15am to 5pm, Monday to Friday) with a monthly RDO***

**The Role**
Working in the Executive and Civic Services team you will make a difference by providing high quality customer service to a wide range of internal and external customers.

You will be responsible for responding to Town Hall Bookings enquiries and completing the bookings as required. A keen sense of the history of the Town Hall and Ballarat in general is required as part of the role will be providing impromptu and scheduled Historic Town Hall tours.

**About You**

You will have a desire to provide exceptional customer service matched with an eye for detail and an ability to prioritise tasks and workload.

**Key Selection Criteria**
- Substantial demonstrated experience in a direct customer service role.
- Demonstrated experience and understanding of the underlying customer service principles.
- Broad knowledge of City of Ballarat services.
- Extensive experience working with internal and external customers.
- Food Handling Certificate or the ability to obtain one.
- Demonstrated experience within a politically sensitive environment.

**To Apply**

The closing date for this position is **12 noon 30 August 2024.**

Please ensure that you provide a cover letter, current resume and ensuring you address the key selection criteria.

**Contact**

For any additional questions, please contact Jason Sheard, Coordinator Town Hall Operations on 0417 422 478.

**Job Ref**:

- GE000085

**Submitted**:

- 26-08-2024

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