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Support Coordinator

1 month ago

Ballarat, Australia Gateways Support Services Full time

Exciting opportunity for professional growth and advancement
- Supportive and empowering work environment
- $40 to $45/h + Super + Salary packaging

**About us**

At Gateways, we're not just a team, we're a vibrant community of individuals with diverse interests and talents.

Our staff includes mountain riders, comedians, skiers, surfers, video game superstars, movie buffs, musicians, and both cat and dog lovers. What unites us all is our unwavering passion to support people with disabilities, empowering them to lead fulfilling lives.

Operating throughout the Geelong region, Western Melbourne, Warrnambool, and Southwest Victoria, we are dedicated to making a difference in the lives of NDIS participants.

**Snapshot of your role**:
As the demand for
**Support Coordination** continues to grow, we are eagerly searching for our next superstar to join our team in our Ballarat office.

As a
**Support Coordinator**, you will utilize your NDIS knowledge and firsthand experience in the Disability sector to coordinate and implement all supports outlined in participants' NDIS plans.

This role requires regular interaction with participants, caregivers, families, and external stakeholders. Your commitment to providing outstanding service will be evident as you meet fortnightly KPIs and ensure the highest level of support to our clients.

Our Support Coordination team is highly esteemed and recognized for their responsiveness, effectiveness, accountability, and problem-solving expertise. We value our team members and offer comprehensive induction and training, ensuring manageable workloads and caseloads.

**To be considered for this position, you will need**:

- A solid understanding of the National Disability Insurance Scheme (NDIS) and a genuine passion for the disability industry
- Exemplary professional integrity and accountability
- Excellent time management and communication skills
- Proficiency in IT and administration
- An adaptable communication style
- Sound knowledge of the disability sector
- Strong observation and assessment skills
- A relevant tertiary qualification or certificate, or extensive experience in case management, disability, or community services (highly regarded)

**Joining our team comes with exciting benefits, including**:

- Flexible working arrangements
- Salary packaging option to increase take-home pay
- On-site free parking
- Ongoing training opportunities
- Collaborating with a supportive, caring, and passionate team
- Accessible and approachable management

**Requirements**:

- NDIS Worker Screening Check (or willingness to obtain one)
- Valid Australian Driver's License
- Cleared Victorian Working with Children Check
- Child safety and wellbeing is embedded in Gateways leadership, governance, and culture. We have zero tolerance of child abuse. We have vigorous recruitment and screening processes for all employees and volunteers._