Client Support Officer

5 months ago


Ballarat, Australia Department of Families, Fairness and Housing Full time

THE ROLE
The Client Support Officer provides a first point of contact for people accessing the services of The Orange Door. Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely advice and connections to services. The position will work closely with the Hub workforce to address client needs at first contact and provide tailored responses to client enquiries as determined by the Hub workflow.
The ability to respond effectively and inclusively to clients accessing the services of the Hub, and to demonstrate honesty and integrity in all interactions, underpins success in this role.
- Committment to providing high quality trauma-informed service delivery to clients
- Ablility to communicate sensitively and effectively in complex and challenging situations
- Collaborative approach to contributing to a high performing team

ACCOUNTABILITIES INCLUDE
- Support the Hub Manager and broader Hub workforce in delivering client-focused objectives as aligned with strategic policy directions for Family Safety Victoria.
- Competently and sensitively prioritise tasks to provide optimal service delivery to clients.
- Exercise advanced interpersonal communication skills in response to diverse presentations of client needs, including sensitivity to changes in behavioural presentation and indicators of risk and aggression.

Please open the position description to read more.
COVID-19 VACCINATIONThe department strongly recommends (but does not mandate) that employees maintain their COVID-19 vaccination status in accordance with current ATAGI (Australian Technical Advisory Group on Immunisation) advice, given their individual circumstances. As of June 2023, DFFH does not require evidence of COVID-19 vaccination status.
HOW TO APPLY


  • Support Officer

    2 weeks ago


    Ballarat, Victoria, Australia Melba Support Services Full time

    Job Summary:Melba Support Services seeks a dedicated and organized Support Officer to manage enquiries and provide administrative support. This role involves collaborating with various departments, maintaining accurate records, and ensuring a welcoming reception area.Key Responsibilities:Manage enquiries related to services offered by Melba Support...


  • Ballarat, Australia HAYS Full time

    Client Services Officer Needed, Ballarat Based Role, Full Time, Well Known Organisation, Excellent Opportunity **Your new company** Hays Recruitment Ballarat have partnered with a well known organisation based in Ballarat that are in need of an experienced Client Services Officer for immediate start, the role is full time or part time and offers some WFH...


  • Ballarat, Victoria, Australia Melba Support Services Full time

    About the Role:As a Senior Administrator at Melba Support Services, you will provide high-quality administrative support to the General Manager – Home and Living Rural & Remote Western. Your key responsibilities will include providing administrative assistance to the General Manager, scheduling and minute meetings, collecting and collating reporting data,...


  • Ballarat, Victoria, Australia Melba Support Services Full time

    At Melba Support Services, we are seeking a highly skilled and dedicated Support Services Coordinator to join our team. This role is responsible for managing and responding to enquiries related to services offered by our organisation.The ideal candidate will have previous experience working in reception, customer service or a similar role, and be proficient...


  • Ballarat, Victoria, Australia Melba Support Services Full time

    Job SummaryMelba Support Services is seeking a skilled Enquiry Support Assistant to join our team. The successful candidate will be responsible for managing and responding to enquiries related to our services, providing accurate information and guidance to individuals seeking access to our support.Key ResponsibilitiesManage and respond to enquiries in a...

  • Support Coordinator

    5 months ago


    Ballarat, Australia Gateways Support Services Full time

    Exciting opportunity for professional growth and advancement - Supportive and empowering work environment - $40 to $45/h + Super + Salary packaging **About us** At Gateways, we're not just a team, we're a vibrant community of individuals with diverse interests and talents. Our staff includes mountain riders, comedians, skiers, surfers, video game...


  • Ballarat, Victoria, Australia Melba Support Services Full time

    Job SummaryMelba Support Services is seeking a highly skilled and dedicated individual to fill the role of Enquiry and Administration Support Assistant. This position is responsible for managing and responding to enquiries related to services offered by Melba Support Services.Key ResponsibilitiesProvide accurate information, guidance and support to people...


  • Ballarat, Australia Alara Support Full time

    **About us**: As an Indigenous-owned and community-focused organisation based in Ballarat, Victoria, Alara Support are dedicated to providing professional, accessible, and personalised support to ensure we make a positive and meaningful difference in the lives of others. We focus on empowering individuals with disabilities by providing high-quality,...


  • Ballarat, Victoria, Australia Browns office supplies Full time

    About UsBrowns office supplies is a leading provider of office solutions, dedicated to delivering exceptional service to our clients.Job OverviewThe Administrative Officer role is a key position within our organisation, responsible for providing high-quality administrative support to ensure the smooth operation of our business.Key ResponsibilitiesWe are...


  • Ballarat, Australia nib health funds Full time

    Let’s talk about nib Thrive - nib’s vision is better health and wellbeing for all Australians. We know there are few greater opportunities for us to have a meaningful social impact than in keeping people healthy, and now, in supporting people with disabilities. We plan to do this through innovative, human and digital solutions to make a difference to...


  • Ballarat, Australia VIP Support Full time

    **VIP SUPPORT** is an NDIS provider that is committed to delivering high quality care to people in their homes and local communities. We provide support services tailored to their individual needs. We are a diverse and multilingual organization supporting individuals across a wide spectrum to achieve positive health and wellbeing outcomes. We work one on...


  • Ballarat, Victoria, Australia Melba Support Services Full time

    About the RoleMelba Support Services is seeking a dedicated and compassionate Disability Support Worker to join our team in Ballarat.You will work closely with our expert team to provide high-quality support to individuals with disabilities, ensuring they lead happy and fulfilling lives.Our organisation is built on a foundation of human rights and zero...


  • Ballarat, Victoria, Australia Melba Support Services Full time

    Job Summary: We are seeking a highly organized and customer-focused individual to join our team as a Support Services Coordinator. In this role, you will be responsible for managing and responding to enquiries related to services offered by Melba Support Services.Key Responsibilities:Provide accurate information, guidance and support to people seeking access...


  • Ballarat, Victoria, Australia People2People Full time

    At People2People, we are seeking an experienced Administration Officer to join our client's team in Ballarat. This is an exciting opportunity to work in a State Government Department, providing high-level administrative support and contributing to the success of the organization.About the Role:As the first point of contact for the Communications Centre, you...

  • Admin Support Officer

    1 month ago


    Ballarat, Australia People2People Full time

    people2people are recruiting an exciting opportunity for an Administration Officer to work for a State Government Department. This is an initial  3 month assignment, offering an immediate start for the right candidate. Located in Ballarat, 3350. This role is offering 3-4 shifts per week (across 7 days), and a 7 week rotating roster - earliest shift is...


  • Ballarat, Victoria, Australia Melba Support Services Full time

    **Job Summary**At Melba Support Services, we are looking for a skilled Disability Support Professional to join our team in Ballarat.As a Disability Support Professional, you will work alongside our engaged and committed team to ensure the people we support lead happy and fulfilling lives.We pride ourselves on our culture, supports, and frameworks built on a...


  • Ballarat, Australia HAYS Full time

    Fed Gov position in Ballarat Central with WFH flexibility! **Your new company** Hays are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Western Victoria & Geelong. I am currently partnered with a Federal Government Client...

  • Admin Support Officer

    2 weeks ago


    Ballarat, Australia People2People Full time

    people2people are recruiting an exciting opportunity for an Administration Officer to work for a State Government Department. This is an initial  3 month assignment, offering an immediate start for the right candidate. Located in Ballarat, 3350. This role is offering 3-4 shifts per week (across 7 days), and a 7 week rotating roster - earliest shift is...


  • Ballarat, Australia HAYS Full time

    MULTIPLE FED GOV POSITIONS IN ARARAT **Your new company** Hays are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Western Victoria & Geelong. Our Federal Government Client is seeking multiple APS3 Participant Support Officers...


  • Ballarat, Australia melba support services Full time

    **Ballarat Based**: - **Part-time Role - 32 hours per week** **About Melba** This year will be Melba’s 50th anniversary of providing exceptional, uncompromising, truly individualised services to people with disabilities. We are renowned for placing the 1,400 people we support in the centre of everything we do. We operate throughout Victoria and we’re...