Customer Manager Continuous Improvement

6 months ago


Brisbane, Australia Kingston Human Capital Full time

Be a part of an organization that values innovation and collaboration
- Opportunity for advancement, and a supportive work environment
- Salary: $125,000 to $135,000 plus Super, 50% WFH, paid leaves

**About the Role | Customer Manager Continuous Improvement**
We are seeking a dedicated and experienced Customer Manager of Continuous Improvement to spearhead business improvements and customer enhancements in our dynamic organization. As a key member of the Claims Management Group, you will play a pivotal role in identifying opportunities for change, streamlining processes, and fostering a culture of continuous improvement.

As the Customer Manager of Continuous Improvement, you will lead a dedicated team, collaborate with cross-functional stakeholders, and champion innovation to optimize processes, systems, and outcomes.

Your responsibilities will include developing objectives that support learning, career growth, and performance excellence while ensuring alignment with our company's values and Code of Conduct.

**About You**
To thrive in this role, you should possess the following skills and experience:

- Relevant tertiary qualifications in insurance, business, or finance
- Strong expertise in process improvement; additional insurance qualifications a plus
- Minimum 5 years experience in improvement roles, with 1-3 years' leadership in claims
- Proficiency in designing proposals, business cases, and change management strategies
- Strong business acumen and understanding of industry considerations
- In-depth knowledge of claims, premiums, and relevant legislation
- Proven leadership capabilities with a focus on team growth and development
- Outstanding planning and organizational skills to achieve goals and deadlines
- Excellent communication skills to influence and present business case proposals
- Proficiency in Microsoft Excel and data analysis, and ability to interpret customer insights for actionable initiatives

**What’s In It for You?** By joining a forward-thinking organization that values innovation, collaboration, and continuous improvement, you'll be part of a team dedicated to enhancing the lives of our customers while fostering professional growth and development. You'll have the opportunity to make a real impact and drive positive change.

In addition, you will enjoy the following benefits:

- $125,000 to $130,000 annual compensation plus Super
- Paid leaves including public holidays
- Enjoy 50% WFH arrangement
- Ongoing professional development opportunities
- The chance to engage with a diverse range of stakeholders
- Make a meaningful difference to Queenslanders by creating value for business through innovative and sustainable outcomes

**How to Apply**
Our client is committed to diversity in the workplace. Aboriginal and Torres Strait Islander People, LGBTQIA+, culturally and linguistically diverse applicants and people with a disability are encouraged to apply.

If you are interested in this opportunity, please click the “
**APPLY**" button and attach your resume and a cover letter outlining your suitability.



  • Brisbane, Australia Zoom Recruitment Full time

    Our client, a leading Global 3PL Transport, Warehousing & Logistics company, is expanding, and are seeking a talented Continuous Improvement Manager from within the Transport, Warehousing & Logistics or Manufacturing sectors to join their team. **Role Overview**: This pivotal role offers you the chance to make a significant impact at the site level while...


  • Brisbane, Australia McMillan Shakespeare Group Full time

    Continuous Improvement Lead The McMillan Shakespeare Group (MMS) is a trusted provider of salary packaging, novated leasing, disability plan management and support co-ordination, asset management and related financial products and services. From our origins in 1988 when we created Australia's salary packaging industry to today, MMS has a proud history of...


  • Brisbane, Australia McMillan Shakespeare Full time

    The McMillan Shakespeare Group (MMS) is a trusted provider of salary packaging, novated leasing, disability plan management and support co-ordination, asset management and related financial products and services. From our origins in 1988 when we created Australia’s salary packaging industry to today, MMS has a proud history of innovation and exceptional...

  • Account Manager

    6 months ago


    Brisbane, Australia Caterpillar Full time

    **Career Area**:Sales**: **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and...


  • Brisbane, Australia QIC Limited Full time

    **About the Role** We are seeking a highly skilled and dynamic Manager, Continuous Improvement and Transformation to join our team. This role will work closely with the Senior Business Manager, CFOO, and the senior leadership team to identify, prioritise, and execute initiatives that drive continuous improvement, process re-engineering, and transformation...


  • Brisbane, Australia QIC Australia Full time

    About the RoleWe are seeking a highly skilled and dynamic Manager, Continuous Improvement and Transformation to join our team. This role will work closely with the Senior Business Manager, CFOO, and the senior leadership team to identify, prioritise, and execute initiatives that drive continuous improvement, process re-engineering, and transformation across...


  • Brisbane, Australia MinterEllison Full time

    **Location**: Brisbane, Adelaide, Canberra, Melbourne, Perth, Sydney **Contract Type**: Permanent MinterEllison is one of Australia’s largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character. Our purpose is to create sustainable value with our...


  • Brisbane, Australia Paccar Full time

    **ABOUT US** **PACCAR Parts** is a global leader in the distribution, sales and marketing of aftermarket parts for heavy and medium duty trucks, trailers and engines. Featuring state of the art distribution processes, award winning sales and marketing programs and industry leading quality management, PACCAR Parts, a division of PACCAR Australia provides...


  • Brisbane, Queensland, Australia Boeing Full time

    Job OverviewWe are seeking a Quality System Specialist to join our Brisbane-based team on a part-time basis. As a Quality System Specialist, you will play a key role in supporting the Joint Systems Programs and driving a continuous improvement culture within the programs.


  • Brisbane, Australia Queensland Health Full time

    **The role**: Reporting directly to the Executive Director, the Director Service Management and Improvement is accountable for; - Information Technology Service Management (ITSM) strategy - Customer insights and analytics; and - Continuous improvement and quality assurance. Specifically, the role coordinates all process owner activity and provides direction...


  • Brisbane, Australia Queensland Health Full time

    Metro South Health is Australia's first digital health service and one of the largest in Queensland, with an estimated residential population of approximately one million people or 23 per cent of Queensland's population. This is your opportunity to join the dedicated team of professionals at Metro South Health and be part of a world-class, dynamic and...


  • Brisbane, Australia Queensland Health Full time

    We are Metro South Health We are the major public healthcare provider for Brisbane's south side, Logan, Redlands and the Scenic Rim. We operate five major hospitals and a range of community, specialty and state-wide healthcare services. We are renowned for teaching and research excellence. We are truly dedicated people who care about our community. We come...


  • Brisbane, Australia Thiess Full time

    **Payroll Improvement Manager**: - Job ID- 930483- Job Type- Permanent Full Time- Location- Australia - Brisbane- Categories- Accounting / Tax / Treasury- Applications close- 26 Sep 2024 E. Australia Standard Time**Make your mark** Everyday, all around the world, Thiess supports and celebrates our people. We recognise talent and reward transparency. We...


  • Brisbane, Australia Queensland Health Full time

    **The role**: We are seeking a dynamic professional to join our team as the Manager, Improvement, where you will manage multiple concurrent improvement projects, including a statewide sepsis program, preterm birth prevention initiatives, and stillbirth prevention efforts. You will provide expert advice on implementation science, coaching both your immediate...


  • Brisbane, Australia Queensland Rail Full time

    You’ll connect Queensland. We’ll connect you to an amazing career.Queensland Rail is built on true connection and everything we achieve is made possible by you.  Queensland Rail Regional Operations is proud to provide rail services across the state of Queensland. Our Travel services provide critical connections to family, friends, holidays, work and...


  • Brisbane, Australia Queensland Health Full time

    About the role Permanent full time opportunity to manage the development of an HHS-wide business continuity program, in accordance with relevant legislation, international standards. About you - Develop and maintain the Metro North-level Business Continuity Management (BCM) doctrine including the Metro North BCM framework, business impact analysis, plan and...


  • Brisbane, Queensland, Australia Fuse Recruitment Full time

    Fuse Recruitment is seeking a seasoned Project Manager to play a pivotal role in driving continuous improvement and efficiency gains across product, process, systems, and people initiatives. This role will help drive strategic changes to enhance the customer experience and operational effectiveness across all channels.**Benefits:**A competitive base salary...

  • Building Manager

    3 months ago


    Brisbane, Australia The Onsite Manager Full time

    **Building Manager - TENDER OPPORTUNITY!!**: **No**: **Full Time Management employment, Brisbane City **QLD****: The Body Corporate for The Metropolis CTS 30418 seeks a dedicated and proactive Building Manager to provide 364 days of management services and to monitor and carry out the day-to-day cleaning and maintenance operations of the lots and common...


  • Brisbane, Queensland, Australia Optimum Consulting Full time

    Opportunity SummaryThis exciting role at Optimum Consulting involves delivering tailored emergency management training solutions to businesses across Queensland. As a key member of our team, you will be responsible for conducting site visits, training sessions, and meetings with clients to ensure their emergency preparedness and response plans are up to date...

  • Principal Advisor

    1 month ago


    Brisbane, Australia Transport and Main Roads Full time

    Join our Business Improvement team to drive innovation and support the Customer Services Branch business units to identify, implement, evaluate and celebrate continuous improvement initiatives. **What you will do**: In your role, you will: - Lead and manage the development of project documentation and engagement of appropriately skilled staff to deliver...