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Quality Care
3 months ago
About Centacare
Centacare, an Agency of the Catholic Archdiocese of Brisbane, is a values-based organisation, committed to providing services to the entire community, regardless of religion, circumstance, ethnicity, economic situation, age, gender or ability. Centacare has a workforce of more than 3,000, plus volunteers, and operates in more than 200 locations, supporting tens of thousands of people each year.
Client-centred care, facilitated through a range of practice governance measures, is foundational to consistent, high-quality service delivery and continuous improvement in safety, quality and cost effectiveness as well as improvements in client and staff satisfaction.
About the Opportunity
This is an exciting opportunity to join the Quality, Governance and Risk team on a permanent full-time basis in the position of Quality Care & Continuous Improvement Manager.
In this role you will:
- In conjunction with the Quality, Governance and Risk and Operations team, coordinate external audits to ensure compliance with HSQF, Aged Care and/or Disability Quality Standards.
- Manage the development, implementation and maintenance of Centacare’s continuous improvement register and associated compliance requirements.
- Mange the development, implementation and maintenance of continuous improvement processes across a complex and diverse range of programs and services relating to quality care and service delivery.
- Work in collaboration with internal and external auditors.
- Work within the Practice Governance Unit (PGU) to enhance safe and quality outcomes for clients.
You will have:
- Minimum bachelor’s degree in Psychology, Social Work, Behavioural Science or other relevant Discipline.
- Auditing qualification desirable, but not essential.
- Experience in managing external audits along with an applied understanding of HSQF, Aged Care and/or Disability Quality Standards is essential.
- Significant senior experience in supporting operations teams to comply with quality frameworks in a diverse and complex regulatory environment.
- High level understanding, familiarity and experience in the application of quality frameworks and standards including any, or a combination, of: the HSQF, NDIS Quality and Safeguarding Framework, and the Aged Care Quality Standards.
- Experience in a portfolio of any, or combination, of the following: Aged Care Services; Disability Services; Mental Health Services; Family and Relationship Services.
- Demonstrated knowledge, skills and experience in managing quality and continuous improvement methodology and framework across highly complex and diverse programs and optimising client outcomes.
- Demonstrated experience in managing scheduled and unscheduled external audits, specifically in Aged Care and/or Disability contexts.
- Demonstrated experience and capability to develop and sustain influential working relationships with a wide range of informal, and internal and external stakeholders including government and statutory bodies.
- Superior analytical, problem-solving, written, reporting, and evaluation knowledge and skills.
- Highly developed organisational and systems thinking skills and the capacity and resilience to manage competing demands and deadlines.
- Act as a Subject Matter Expert in Quality and Continuous Improvement
- Ability to lead and manage a small team of Quality and Continuous Improvement Coordinator’s
- Proven ability to exercise sound judgement and decision-making based on evidence.
- Ability to obtain and maintain a current driver’s license, blue card, criminal history check, NDIS Worker Screening Clearance and evidence of rights to work in Australia.
Your personal qualities are equally important as your skills and experience. You will bring the ability to develop respectful and productive relationships with a range of stakeholders, including government and statutory bodies; a collaborative approach; ability to manage competing priorities; and willingness to take personal responsibility for ensuring that in every decision and in every action, we consider the needs of Centacare clients first.
The benefits
In recognition for your skills and experience, in addition to working in a professional, supportive environment, that recognises you as a person, not just an employee, you will be provided with a competitive remuneration package, including 12% superannuation and the option to salary package (reduce your taxable income), plus options for flexible working arrangements.
For more information or to request a copy of the position description, please email recruitment@bne.catholic.net.au.
As part of your application, please include a cover letter outlining your suitability for the role (no more than 2 pages).
Applications must be received no later than close of business 25 August 2024.
The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people (0 – 18 years) and/or vulnerable adults. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or vulnerable adults.