Revenue Ops Manager

3 months ago

Sydney, Australia Motorola Solutions Full time

**Company Overview**:
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

**Department Overview**: Noggin is a leader in integrated resilience management technology, offering a next-generation, cloud-based platform that combines 10 essential solutions into one unified system. Our award-winning platform seamlessly integrates operational and third-party risk management, operational resilience, business continuity, incident and crisis management, emergency management, and security and safety operations.

Within our Business Development department, the Revenue Operations team is crucial to driving revenue growth and operational efficiencies. This team focuses on forecasting revenue growth, optimizing revenue processes, aligning cross-team initiatives, and enhancing sales operations. By collaborating with cross-functional teams—including customer success, sales, finance, product, and marketing—the Revenue Operations team ensures data-driven decision-making and supports Noggin’s position as a leader in resilience.
**The Revenue Operations Manager will lead revenue forecasting and growth strategies, implement go-to-market initiatives, and streamline customer lifecycle processes to drive revenue. This role involves collaborating with cross-functional teams to ensure strategic alignment and operational efficiency. Responsibilities also include overseeing data systems, managing dashboards for business insights, and handling quoting, contract administration, renewals, and upselling processes to maximise overall revenue performance.

**Scope of Responsibilities**
- Revenue Forecasting & Growth: Conduct revenue forecasting, and identify and implement strategies to drive revenue, including go-to-market strategies, tactics to streamline the customer lifecycle, and sales process improvements.
- Strategic Alignment: Collaborate with business development leadership and cross-functional teams—including customer success, sales, business operations, finance, product, and marketing—to align strategies, KPIs and achieve business objectives that drive revenue growth.
- Operational Efficiency: Lead and enable the revenue operations team, streamline processes, and recommend tools and improvements to enhance data quality, analysis, and reporting.
- Data and Systems Oversight: Oversee systems and data administration that support revops, manage dashboards, and build revenue forecasts to provide teams with clear insights into revenue health and goal attainment.
- Quoting and contract administration: Oversee the quoting and contract administration resources responsible for developing proposals, managing the contract lifecycle, and processing orders for new and existing business.
- Enablement: Oversee sales and customer success enablement as it relates to the necessary tools, information, and content to sell effectively and efficiently.
- Customer Engagement: Support and refine processes related to customer renewals and upselling, focusing on maximizing customer lifetime value and satisfaction, within the targeted KPIs.
- Cross-Functional Collaboration: Work with business development teams to share insights, centralise information, and ensure cohesive operational execution across departments.

**Basic Requirements**:
**Education and Qualifications**
- Essential: Degree in Business Administration, Data Analytics, Marketing, Finance, or Economics.
- Beneficial (Not Mandatory): Additional qualifications that reflect strong business acumen, analytical skills, technical proficiency, and an understanding of customer and market dynamics.

**Experience and Skills**
- Essential: 3-5+ years of experience in revenue operations, sales operations, or business development with a strong grasp of revenue cycle management and sales processes.
- Skills: Excellent analytical and problem-solving abilities, leadership experience, exceptional communication and interpersonal skills, and familiarity with CRM systems, Excel, data administration & BI tools, and revenue management platforms.
- Beneficial (Not Mandatory): Experience with Sales Enablement software, Learning Management Systems (LMS), and sales velocity tools like HubSpot, SalesLoft, Outreach, or Groove, as well as Marketing Automation software.

**Personal Attributes**

**Inclusion and Di

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