Growth Ops Manager

3 weeks ago

Sydney, Australia Open Full time

Our Growth team is at the interface of partnership management, product innovation, and strategic growth, dedicated to delivering an exceptional experience for both partners and customers. As a pivotal element of our team, the Growth Ops Manager will manage multifaceted challenges, orchestrate strategies with diverse stakeholders, and execute plans that fortify and expand our partner relationships for sustained success. This role demands a high-calibre professional with the agility to navigate complex scenarios and drive impactful projects with precision and vision.

Initially responsible for overseeing a key large partner or a portfolio of medium-sized partners, this position offers significant growth potential, with ample scope to shape the trajectory of their career and the evolution of the role.

**About Open**:
Say hello to insurance that works wonders. At Open, we’re on a mission to provide the best insurance experiences, at the best price, for the world. Insurance is one of the world’s least digitally mature industries - for years it’s remained confusing, paper-based and heavily intermediated. We launched in 2016 to build a global, AI-powered platform that digitises the entire insurance process, making it transparent, less costly and more reliable.

Our promise to customers is powerful car, home and travel insurance. Many know us through our consumer brand, Huddle, we also deliver insurance through white label partnerships that are digital end-to-end, from quote to claim, with experiences that can be embedded by partners in minutes. By winning major partnerships with category leaders such as Bupa, Telstra, Polestar and ahm, we’ve proven this model in Australia and New Zealand.

But the best is yet to come - we plan on doubling growth again while expanding to theUK. We also believe in using business as a force for good - Open is Australasia’s only certified B Corp insurance company and as a partner of 1% for the Planet, we donate at least 1% of our revenue every year to charity.

Our team thrive on solving problems to revolutionise insurance and have a ‘no excuses’ attitude when it comes to putting our customers first. We have a high performing team and an open and enabling culture that attracts the best creative and critical thinkers.Join us and let’s build the future of insurance together.

**About the role**:
As the Growth Ops Manager at Open, you will play a critical role in the evolution and success of our Partner Success team. Your primary responsibility will be to seamlessly blend partnership management, product strategy, and growth initiatives to deliver an unparalleled experience to our partners and their customers.

You will report directly to the GM of Growth and interact with executives across the business regularly, playing a crucial role in advancing our operational success and strategic objectives.

**What you'll be doing**:

- Navigate and lead sophisticated, high-impact projects to elevate our partnerships and enhance customer journeys.
- Work hand-in-hand with our tech teams, ensuring our product innovations meet partner demands and keep us ahead in the insurance technology market.
- Develop and implement strategic plans that cultivate deep, enduring relationships with our partners.
- Monitor and report on performance metrics to measure the success of our projects, campaigns, promos and other activities to adapt our strategies accordingly.
- Embrace agility and forward-thinking, strengthening ties that align with our mission to transform the insurance industry and enable our partners.
- Oversee and steer the development of a diverse partner portfolio, setting the direction for mutual growth.

This position promises a platform for significant impact, starting with responsibility for a major partner or multiple mid-sized partners, and offers a pathway to leadership roles as part of Open's ambitious growth plans.

**Requirements**:

- Strategic Agility: Tackle and unravel complex challenges with a strategic mindset and actionable insights.
- Communicative Clarity: Distil and deliver concise insights, engaging stakeholders with precision and purpose.
- Integrity: Uphold transparency, challenge constructively, and embrace accountability.
- Driven: Fuel progress autonomously and strive for excellent outcomes.
- Composure: Navigate high-stakes environments with poise, maintaining effectiveness under pressure.
- Prioritisation: Zero in on critical outcomes, adeptly navigating through a landscape of competing demands.
- Results-Oriented: A proven track record of achieving exceptional outcomes and fostering growth.

You’ll be expected to work autonomously and with teams. You will be expected to get things done, and be able to point to your impact.

**Experience**:

- Direct Experience in Strategic Growth: 3-5 years in role(s) specifically within strategic growth, business development, or partnership management, preferably in the fintech or insurtech space.
- High-Growth Startu

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