Customer Service Coordinator

1 month ago

North Melbourne, Australia YMCA Recreation Full time

Develop your career in customer service in this supported leadership role
- Role located at North Melbourne Recreation Centre
- $63,067 per annum + super & Y Benefits | Full-Time
- Our Vision is a better tomorrow where all people can belong._

As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better.

**About the Centre**

North Melbourne Recreation Centre is an aquatic and recreation centre located in North Melbourne, Victoria. The Centre run a variety of fitness and stadium programs throughout the year and our outdoor pools are open seasonally.

**About the role**

We are currently seeking a dedicated and experienced Customer Service Coordinator to join our team at North Melbourne Recreation Centre. As a senior member of our leadership team, you will play a crucial role in leading our Frontline staff and ensuring the delivery of exceptional customer service to our members.

Working closely with the Centre Manager, your primary focus will be on enhancing the member experience. Your responsibilities will encompass managing membership administration, resolving member and patron complaints, achieving membership sales and retention targets, customer service, facility bookings as well as overseeing café stock and retail merchandise management.

Creating a fun and inclusive team environment with a strong sense of accountability will be paramount to the success of the frontline team and the smooth operation of our customer service department.

This is a full-time position with a salary of $63,067 + super & Y Benefits.

**About you**
- You have 2-3 years experience in customer service, ideally within the recreation industry.
- Your proven leadership experience shines through as you strive to create a lively and welcoming team atmosphere.
- Your demonstrated communication and interpersonal skills enable you to inspire and engage our Frontline staff.
- You possess strong organisational and multitasking abilities, allowing you to effectively manage multiple responsibilities and prioritise tasks.
- You understand membership sales and the retention procedures.
- You are a proactive problem solver, consistently seeking innovative ways to improve the member experience.
- You are a team player with a passion for fostering a positive culture of accountability, teamwork, and professional development among the customer service team.

Joining our team at North Melbourne Recreation Centre means becoming part of a vibrant and inclusive community. We value teamwork, excellence, and continuous improvement and are passionate about connecting communities with physical activity. In return for your dedication and expertise, we offer a competitive salary package, professional development opportunities, and a supportive work environment.

**Essential Qualifications**
- HLTAID009 Provide Cardiopulmonary Resuscitation
- HLTAID011 Provide First Aid
- ** **Pool Lifeguard Certificate**

**Other Desirable Skills**
- Leadership experience
- Relevant diploma or equivalent
- Sport and Recreation and/or Facility Operations experience

**Benefits**

At the YMCA, we value our people. Working for us means you’ll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:

- Flexible working and rostering arrangements
- Opportunities for career development and growth
- Free access to gyms, recreation, and aquatics centres across the state
- Free access to the Virtual Y - online health and wellness

**How to Apply**

Y Victoria are proud to be a 2024 Circle Back Initiative Employer, we commit to respond to every applicant.

Video

  • Work Order Coordinator

    5 months ago

    Melbourne, Australia Service Stream Full time

    Description Summary An exciting opportunity has arisen for a Work Order Coordinator - Advanced Metering to join Service Stream in our Melbourne office About the Role Service Stream’s Utilities division are currently seeking a Work Order Coordinator - Advanced Metering to join our growing company. Nature of position: Casual / Full-time hours...

  • Customer Service Representative

    4 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Customer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the customer...

  • Customer Service Representative

    4 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Customer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your primary responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the...

  • Customer Service Representative

    4 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Customer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the customer...

  • Customer Service Representative

    1 month ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Customer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the customer...

  • Customer Service Coordinator

    5 months ago

    Edinburgh North, Australia Grace Removals Full time

    **Customer Service Co-ordinator** - Market leader and Iconic brand - Exciting varied role with high level customer service components Competitive Base Salary + Super This position is part of a team that delivers outstanding customer service to both Grace’s corporate and private clientele. The role includes coordinating domestic removals and ancillary...

  • Customer Service Coordinator

    3 weeks ago

    Caulfield North, Australia Dental Corporation Full time

    About BupaBupa is a leading provider of aged care services, dedicated to delivering high-quality care with a personal touch. Our care homes offer a supportive and collaborative environment, where our team members can grow and develop their careers.Job SummaryWe are seeking a highly organized and customer-focused Customer Service Consultant to join our team...

  • Customer Service Coordinator

    5 months ago

    Melbourne, Australia Six Degrees Executive Full time

    Location: - Melbourne- Job Type: - Temporary- Salary: - $75000 - $85000 per annum- Contact: - Tiernan O'Brien**About the company**: Our client is leading the Australian market in the luxury appliance industry. Following large growth across the business they require a Customer Service Coordinator to join the team and ignite their career. **About the...

  • Customer Service Coordinator

    2 months ago

    Melbourne, Australia Azelis Full time

    Join our Team_ We are thrilled to announce an opening for a Customer Service Coordinator role within our Melbourne team. This is a fantastic chance to grow and develop your skills within the Customer Service area. If you are looking to kick start your career or to take the next step in your career, this could be the perfect role for you! We are looking for...

  • Customer Service Coordinator

    5 months ago

    North Ryde, Australia Greencross Pet Wellness Company Full time

    **Company Description** Greencross is Australia’s largest integrated pet wellness organisation; with a network of retail stores (Petbarn), veterinary practices (Greencross Vets), and our Animal Emergency Hospitals. Our purpose is to make our world a happier place through the love of pets. We are looking for team members who achieve outstanding results,...

  • Customer Service Coordinator

    5 months ago

    Melbourne, Australia Six Degrees Executive Full time

    Location: - Melbourne- Job Type: - Permanent- Salary: - $60,000 - $70,000 + super- Contact: - Oscar Wyer Company Overview: Our client is a well-established organisation deeply committed to Pilates education and training. They possess a rich history and a passionate team dedicated to providing exceptional Pilates experiences to students. Our client is...

  • Customer Service Coordinator

    1 month ago

    Melbourne, Victoria, Australia UniLodge Full time

    About the RoleWe are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Coordinator on a Part-Time basis. As a key member of our team, you will be responsible for delivering exceptional customer service and creating a welcoming environment for our residents.Key ResponsibilitiesProvide exceptional customer service and...

  • Customer Service Coordinator

    4 weeks ago

    Melbourne, Victoria, Australia UniLodge Full time

    About the RoleWe are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Coordinator on a Part-Time basis. As a key member of our team, you will be responsible for delivering exceptional customer service and creating a welcoming environment for our residents.Key ResponsibilitiesProvide excellent customer service and...

  • Customer Service Rostering Coordinators

    5 months ago

    North Adelaide, Australia Accept Care Full time

    ACCEPT CARE - Calling _**Customer Service Coordinators (full and part-time opportunities) **_to be a part of our enthusiastic and professional team based in leafy North Adelaide location._ - Our company is founded on quality service provision to enable people to improve their quality of life with excellent in-home care. We deliver an array of supports and...

  • Service Coordinator

    3 weeks ago

    North Melbourne, Victoria, Australia DPV Health Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Coordinator to join our team at DPV Health. As a Service Coordinator, you will be responsible for facilitating client access to services and providing administration support to the Home Care Package team.Key ResponsibilitiesProviding high-level customer support to home care package clients...

  • Customer Service Coordinator

    1 month ago

    Melbourne, Victoria, Australia UniLodge Full time

    About the RoleWe are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Coordinator. As a key member of our team, you will be responsible for delivering a positive resident experience and providing excellent customer service to our students.Key ResponsibilitiesCreating a friendly environment and delivering a positive...

  • Hospitality Services Coordinator

    4 days ago

    Melbourne, Victoria, Australia West Wimmera Health Service Full time

    We are looking for a Hospitality Services Coordinator to join our team at West Wimmera Health Service.About the Role:You will work with our professional catering team to prepare high-quality meals for our customers and maintain a clean and safe environment.The Hospitality Services Coordinator is responsible for cleaning acute facilities, residential aged...

  • Customer Service Coordinator

    2 months ago

    East Melbourne, Australia Azelis Full time

    Join our Team We are thrilled to announce an opening for a Customer Service Coordinator role within our Melbourne team. This is a fantastic chance to grow and develop your skills within the Customer Service area. If you are looking to kick start your career or to take the next step in your career, this could be the perfect role for you! We are looking...

  • Customer Service

    5 months ago

    Melbourne, Australia Pace Appointments Full time

    Pace Vic are proud to partner with a market-leading trading organisation who are enjoying a sustained period of growth. They are now on the hunt for an experienced Supply Chain Coordinator to join their tight-knit, committed team. This organisation is an highly reputable, expanding business who values professionalism, adaptability and holds workplace culture...

  • Customer Service Coordinator

    1 month ago

    Melbourne, Australia Vector NZ Full time

    Customer Service Coordinator Full-time Engagement type: Permanent - Employee Department: Sales - Bluecurrent **About the role** Bluecurrent (formerly Vector Metering) is a leading provider of innovative smart metering services and solutions in New Zealand and Australia. As a B2B company, we partner with leading energy retailers and distributors in New...