Customer Service Coordinator

2 months ago

Melbourne, Australia Vector NZ Full time

Customer Service Coordinator

Full-time

Engagement type: Permanent - Employee

Department: Sales
- Bluecurrent

**About the role**

Bluecurrent (formerly Vector Metering) is a leading provider of innovative smart metering services and solutions in New Zealand and Australia. As a B2B company, we partner with leading energy retailers and distributors in New Zealand and Australia.

Exciting newly created opportunity for a Customer Services Coordinator to join the dynamic sales team. In this role, you will work with stakeholders both internally and externally, with the objective of supporting the delivery of sales targets that achieve revenue and profitability goals. You will be responsible for liaising directly with Retailers and Key Strategic accounts, to ensure that Bluecurrent is recognised as the preferred supplier for their metering requirements.

Key responsibilities include:

- Supporting the implementation and ongoing review of our customer support strategy, systems, and processes to ensure a high-quality customer experience and operational consistency.
- Assist with the co-ordination of onboarding new retailers.
- Build strong relationships with internal teams to ensure customer satisfaction objectives are met.
- Be the voice of the customer within Bluecurrent to drive the desired outcomes for the customer.
- Work with the Key Account Managers to support the delivery against the customer account plans and provide pipeline reports for key strategic customers.
- Recognise opportunities for additional revenue and margin throughout your customer base including lead generation.
- Operate the channel to ensure we meet all compliance obligations.

**Who we are looking for**

You will also have:

- A High level of reporting skills, with the ability to analyse information to identify problems and develop appropriate solutions.
- Strong commitment to customer service excellence.
- Experience in process improvement and performance optimisation.
- A genuine desire to make a difference and drive for change.

Additionally, you will have strong written & verbal communication skills and the ability to use these effectively at all levels.

**About Us**

Bluecurrent was formed in 2023 after a joint venture between Vector and QIC was established. With more than 15 years’ experience behind us we are a new company, with strong foundations and ambitious goals.

It’s a great time to join the highly dynamic energy sector, with consumers and energy companies driving rapid change. Changes that can make a difference are often informed by the data we provide.

Bluecurrent’s team is made up of people with diverse skills, values, backgrounds and experiences.

We respect people’s differences, including gender, ethnicity, disability, age, sexual orientation, race and religion.

Our values reflect how we do things together and for our customers.

They are:

- Collaborate - we are a tight knit group that works best when we work together.
- Innovate - we are stepping up to solve challenges in new ways.
- Deliver - what we say we do. It’s what we’ve always done and always will do.

**Additional information**

As we continue to grow there are many future career pathways for our people.

We offer:

- Opportunities for career progression
- A fun and collaborative environment
- Hybrid working
- Potential for flexible work hours
- Health and wellbeing support
- Subsidised life and income protection insurance
- An annual wellbeing grant
- Study support

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