Customer Service Coordinator
2 months ago
Join our Team
We are thrilled to announce an opening for a Customer Service Coordinator role within our Melbourne team. This is a fantastic chance to grow and develop your skills within the Customer Service area. If you are looking to kick start your career or to take the next step in your career, this could be the perfect role for you
We are looking for a passionate, service-oriented and proactive Customer Service Coordinator to join our team. This isn’t just a job, it’s your chance to join a dynamic team where your efforts truly matter. You’ll be at the heart of the Customer Service Team, ensuring smooth operations and happy customers.
As well as promoting our company, you will be responsible for maintaining key relationships with both internal and external stakeholders. This role holds accountability for customer order fulfilment from placement through to delivery.
With a straightforward, get-it-done attitude, you'll have the ownership and support you need to succeed, both from your leaders and your colleagues. If you're energised by working alongside colleagues who have the same passion and drive as you, we want to hear from you.
In this role you will:
Be the first point of contact for both our internal and external stakeholders, providing them with a warm and professional experience, Keep things running smoothly: From managing stakeholder communications to processing orders with care, your organisational skills will ensure everything is handled efficiently, Support Our Team: Whether it’s ensuring our system (D365) is kept updated in terms of PO and SO key terms, such as ETA’s, delivery dates, cost, price and volumes etc., coordinating courier pick-ups, or providing reports, you’ll be a key player in our daily operations.You are:
Passionate about delivering an outstanding customer service experience for both team members and customers alike You’re great at communicating, whether it’s on the phone, via email, or face-to-face. You take pride in your work and have a sharp eye for detail.-
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