Customer Service Coordinator

4 weeks ago


Melbourne, Victoria, Australia UniLodge Full time
About the Role

We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Coordinator on a Part-Time basis. As a key member of our team, you will be responsible for delivering exceptional customer service and creating a welcoming environment for our residents.

Key Responsibilities
  • Provide excellent customer service and support to residents, responding to their queries and concerns in a timely and professional manner.
  • Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing.
  • Monitor and report concerns and/or issues relating to resident safety and wellbeing, escalating as needed.
  • Coordinate and execute administrative duties, including incoming and outgoing mail, filing, etc.
Requirements
  • Eligibility to work in Australia.
  • National Police Check (completed within the last 3 months).
  • Working with Vulnerable People's Check.
About UniLodge

At UniLodge, we pride ourselves on building inclusive communities for inspired living. Our residents come from diverse backgrounds, and we want our teams to reflect this. We invest in the wellbeing and professional development of our team, offering access to ongoing training and career growth opportunities, performance recognition programs, and tools and resources to support mental health and wellbeing.



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