Customer Service Rostering Coordinators

3 weeks ago

North Adelaide, Australia Accept Care Full time

ACCEPT CARE
- Calling _**Customer Service Coordinators (full and part-time opportunities) **_to be a part of our enthusiastic and professional team based in leafy North Adelaide location._
- Our company is founded on quality service provision to enable people to improve their quality of life with excellent in-home care. We deliver an array of supports and services to older people and people living with disability and/or mental illness in the Community._
- South Australian owned and independent with over 20 years’ experience and now in growth mode, we are committed to the values of integrity, compassion, accountability, respect and excellence_
- As an approved provider to the National Disability Insurance Scheme (NDIS) and Home Care Packages (HCP) we have a team of Social Workers, Registered Nurses, Enrolled Nurses and Home Support Workers providing expert care across metropolitan Adelaide. The Customer Service Coordinators are at the heart of enabling the provision of this care and we have room for more skilled and energized rostering legends._

**The ROLE**

You will work in a collaborative and consultative manner to ensure our services not only meet but exceed our client’s expectations.

The Customer Service Coordinator will have excellent phone mannerisms and be responsible for coordinating, planning and scheduling casual and part time staff in accordance to the client preference and needs.

An energetic, care-driven and pro-active approach will ensure your success.

**RESPONSIBILITIES**
- Allocate Home Support Workers and Nursing Staff to referred services by matching their skills, competencies, qualifications and experiences to client needs.
- Manage the competing demands of a busy environment, work to deadlines and ensure maintenance of details.
- Give clear direction and assistance to Accept Support Workers and create an environment of excellent customer service and high performance.
- Meet administrative requirements for scheduling, records and information management in an electronic environment, including maintenance of clear accurate and up-to-date records in accordance with Accept’s policies and procedures.
- Available to work Monday to Friday and have flexibility to work between 7am - 6pm with on-call duties (rotating roster)
- Liaise and work with accounts staff to ensure accurate invoicing and payroll and liaise with Human Resources to ensure knowledge of all Support Workers' details are current and present for compliant rostering delivery

**To be successful in this role, the following are required**:

- A **positive, friendly and upbeat attitude** with a genuine **interest in helping people.**:

- Ability to **manage professional services** via telephone and online modalities and/or ability to pick up new systems and processes
- Operating with a **quick ‘we can do’ this mentality**:

- **Passionate** about delivering customer service and helping support workers to deliver their best customer care.
- **Effective communication skills **and the ability to liaise effectively with staff and managers to coordinate shifts; **great team member skills**:

- A **timely** manner
- Ability to work up to 4-5 days per week
- **Computer literate** and have well developed administrative competencies
- Knowledge of Salesforce, TRACCS software or other CMI is desirable or a a strong ability to learn a new software
- Previous experience working in a similar role is advantageous or in a **customer service / retail role in a fast paced environment**:

- Previous experience in the aged care or disability sector (preferable) and/or relevant qualifications in human or health services is also desirable
- **National Police Check**:

- Available for immediate start

26 King William Road, North Adelaide SA 5006 **T **08 8251 5186

**ABN 60 161 586 125**

**Job Types**: Full-time, Part-time

**Salary**: From $27.00 per hour

Ability to commute/relocate:

- North Adelaide, SA 5006: Reliably commute or planning to relocate before starting work (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

  • Rostering Coordinator Adelaide Sa

    2 weeks ago

    Adelaide, Australia Prodigy Health Solutions Full time

    **Rostering Coordinator (Aged Care and Disability) - Adelaide SA** **Purpose of Position** The purpose of this role is to provide rostering administrative support to Prodigy Health staff and the Facilities that we service. **Key Responsibilities** - Manage staff rosters in accordance with client preferences. - Answer new potential client enquiries...

  • Customer Service Coordinator

    7 hours ago

    North Ryde, Australia Greencross Pet Wellness Company Full time

    **Company Description** Greencross is Australia’s largest integrated pet wellness organisation; with a network of retail stores (Petbarn), veterinary practices (Greencross Vets), and our Animal Emergency Hospitals. Our purpose is to make our world a happier place through the love of pets. We are looking for team members who achieve outstanding results,...

  • National Rostering Coordinator

    2 weeks ago

    Adelaide Region SA, Australia Danny Met Sally Full time

    Additional Leave Benefits - Including Mental Health Leave - Attractive Salary & Incentives - Positive and Supportive Work Culture & Environment **About Us** Danny Met Sally is a National Premium Disability Service Provider with a difference. We are the fastest growing disability service provider in Australia, - let us tell you why. The philosophy that...

  • Human Resources Coordinator

    4 days ago

    Adelaide, South Australia Calvary Care Full time

    About the Job:The Workforce Planning Officer position requires a professional with expertise in rostering, workflow management, and human resources coordination. The successful candidate will be responsible for implementing and maintaining effective rostering systems, providing training and support to staff, and ensuring compliance with regulatory...

  • Roster Coordinator

    2 weeks ago

    North Lakes, Australia Arcare Aged Care Full time

    Job stability with meaningful and deeply rewarding work - Promotes and Supports a Healthy Work-Life Balance - Opportunities for Professional Development and Career Progression **About Arcare** As one of Australia’s leading aged care providers, we have 50 residences in QLD, NSW, and VIC, with more on the way! Our core focus is the relationship between...

  • Roster Planning and Coordination Role

    21 hours ago

    Adelaide, South Australia Claro Full time

    Are you passionate about making a positive impact in the lives of people with disabilities? Claro Aged Care and Disability Services invites you to join our mission to enable individuals to thrive.We provide individualised, local, community-based support, removing barriers and increasing life choices. Our After-Hours Coordinator role is a unique opportunity...

  • Allocations & Rostering Champion

    3 weeks ago

    North Ryde, Australia New Horizons For Health Full time

    **Allocations & Rostering Champion** Requisition ID: req6249 Employment Type: Permanent Part-Time We create employee experiences that support and empower our people and have been doing so for over 55 years. At New Horizons, wellbeing is at the heart of everything we do. We are a diverse group and a dynamic not-for-profit specializing in supporting people...

  • Rostering Administrator

    2 weeks ago

    North Turramurra, Australia LDK Healthcare Full time

    **_About Us_** LDK Seniors’ Living is building Australia’s most innovative seniors living villages, delivered through a genuine continuum of care, in world-class vibrant communities, that will truly be worthy of our seniors. **_ About the Role_** The role of the Rostering Administrator is to roster LDK care-staff with our residents to provide At-Home...

  • Rostering & Scheduling Coordinator

    2 weeks ago

    Adelaide CBD, Australia Medibank Full time

    **Our Story** Amplar Health is part of the Medibank group and brings together Medibank Health Solutions, Home Support Services, HealthStrong and CareComplete. At Amplar Health, we’re driven by a desire to make health care more personal. Our focus is on improving health care experiences and championing greater access, choice, and control for people in...

  • Customer Service Coordinator

    1 week ago

    Adelaide, South Australia UniLodge Australia Pty Full time

    UniLodge @ Metro Adelaide are seeking multiple Full Time Customer Service Coordinators to assist residents and the wider UniLodge TeamJob DetailsGenuine career opportunities for those with ambitions to growPermanent Full Time PositionCentral Adelaide locationWe're seeking a passionate customer-focused professional to join our team as a Customer Service...

  • Aso Rostering Officer

    3 weeks ago

    Adelaide Region SA, Australia Uniting Communities Full time

    **About Us** Uniting Communities is a leading, inclusive not-for profit community services organisation working alongside more than 80,000 South Australians each year to reduce inequality, improve wellbeing, overcome disadvantage, and support people to live the best lives they can. We value diversity and are committed to providing respectful, accessible...

  • Roster Officer

    2 weeks ago

    North Sydney, Australia NSW Government -NSW Police Force Full time

    **Clerk Grade 5**: - **Ongoing Full-Time**: - **North Sydney** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a...

  • Customer Service Coordinator

    2 weeks ago

    North Melbourne, Australia YMCA Recreation Full time

    Develop your career in customer service in this supported leadership role - Role located at North Melbourne Recreation Centre - $63,067 per annum + super & Y Benefits | Full-Time - Our Vision is a better tomorrow where all people can belong._ As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria....

  • Rostering and Scheduling Expert

    6 days ago

    Adelaide, South Australia Claro Full time

    About UsClaro Aged Care and Disability Services is committed to supporting an inclusive & diverse workplace.We encourage and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people of all ages, cultural identities, gender identities and expressions & LGBTIQA+ people.The After-Hours Coordinator Role:The...

  • Rostering & Administration Officer

    7 hours ago

    North Sydney, Australia Be Recruitment Full time

    Entry level perm role for self motivated administrator / rostering coordinator - Full training available in supportive team environment - WFH 2 days per week. Genuine career pathway. Stable growing organisation Be Recruitment is a North Sydney based recruitment consultancy specialising in the Social Care sector. The majority of our Clients are Charities...

  • Rostering Team Leader

    2 weeks ago

    Modbury North, Australia Entree Recruitment Full time

    **Primarily located in Modbury North | WFH & flexibility available.** - ** Full-time permanent role | Attractive salary.** - ** Lead a small and welcoming team.** **About the company** Happy Haven is a South Australian owned and operated Approved Provider of Out of School Hours Care (OSHC) services with strong child centric and inclusive philosophies. With...

  • Rostering Administrator

    3 weeks ago

    Adelaide Region SA, Australia Hudson Australia Full time

    **We are looking for Rostering Administrator with a great attention to detail to work with one of our clients with an immediate start!** **We are looking for Rostering Administrator with a great attention to detail to work with one of our clients with an immediate start!** The Rostering Administrator ensures efficient and effective rostering of home...

  • Rostering Administrator

    23 hours ago

    Adelaide Region SA, Australia Hudson Australia Full time

    **We are looking for Rostering Administrator with a great attention to detail to work with one of our clients with an immediate start!** **We are looking for Rostering Administrator with a great attention to detail to work with one of our clients with an immediate start!** The Rostering Administrator ensures efficient and effective rostering of home...

  • Roster Support Specialist

    4 days ago

    Adelaide, South Australia Calvary Care Full time

    About the RoleThe Workforce Planning Officer will play a key role in supporting the effective operation of rostering practices across all business streams. This involves providing critical support to managers and administrative staff in various tasks related to rostering, including roster administration, scheduling implementation, training, data analysis,...

  • After-Hours Roster Manager

    6 days ago

    Adelaide, South Australia Claro Full time

    About ClaroClaro Aged Care and Disability Services is a leading provider of aged care and disability services across Australia.Our mission is to enable people to shine by providing individualised, local, community-based support.The After-Hours Coordinator Role:The After-Hours Coordinator ensures the delivery of reliable, quality, individually tailored,...