Customer Service Coordinator

1 month ago


Melbourne, Victoria, Australia UniLodge Full time
About the Role

We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Coordinator. As a key member of our team, you will be responsible for delivering a positive resident experience and providing excellent customer service to our students.

Key Responsibilities
  • Creating a friendly environment and delivering a positive resident experience
  • Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing
  • Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed
  • Coordinating and execute administrative duties (including incoming and outgoing mail, filing, etc.)
Requirements
  • Eligibility to work in Australia
  • National Police Check (completed within last 3 months)
  • Working with Vulnerable People's Check
About UniLodge

At UniLodge, we provide a home away from home for our residents and aim to hire staff who will champion fostering a safe, secure and healthy living environment for our student residents. We invest in the wellbeing and professional development of our team, offering access to ongoing training and career growth opportunities, performance recognition programs, and tools and resources to support mental health and wellbeing.



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