Customer Service Officer
6 months ago
Provide an exceptional level of service to customers
- Respond to customer inquiries and provide a quality solution
- Good salary plus super, north Sydney location
**Our Client**
Our customer is a technology company that builds and markets a range of products using sensor technology and data analysis. The current main products are focused on water management and technology in agriculture. Their products provide valuable information to farmers, save labour costs and are environmentally friendly. The products are marketed nationally through leading rural merchandisers and also direct to farmers.
**Role**
**Responsibilities**
- Liaise with the Customer Service Manager and other customer service officers on daily tasks to prioritise
- Ensure smooth and effective operation of all forms of customer service
- Provide a high level of service to our customers
- Manage customer accounts on our CRM and platform
- Responding to customer inquiries and providing a quality solution
- Device and enterprise activation on our software platform
- Coordinating delivery dates with customers and logistics
- Maintaining accurate record-keeping to ensure files are up to date
- Following the call-up process to confirm customer order details
- Answering the phone and handling inbound queries
**Requirements**:
- Previous experience in Customer Service positions
- Excellent communication skills both verbal and written.
- Strong computer skills
- A positive and collaborative attitude
- Confident problem-solving abilities
- Excellent time management
- Attention to detail
- Always acting in a prompt and courteous manner
- Have the ability to multitask and prioritise.
- Excellent phone manner
- Experience with word, excel, powerpoint and salesforce
**Location & Remuneration**
This role is located at St Leonard's in Sydney. Very good remuneration will be offered consisting of a salary and superannuation.
**To Apply
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