Assistant Operations Officer

2 months ago

Sydney, Australia NSW Department of Customer Service Full time

**Assistant **Operations Officer, Taxes & Grants **-** Revenue NSW**

**Various ongoing and temporary roles available**

**Grade: Clerk Grade 5/6**

**Location: Gosford**,** **Maitland, Lithgow, Parramatta, **or Wollong**ong**

An exciting opportunity has arisen for several Assistant Operations Officers to join the Tax Debt team within Taxes and Grants Division in Revenue NSW.

**_
- **_Employees on a current 5/6 talent pool or who have been comparatively assessed at grade are encouraged to apply._**

As NSW’s principal revenue agency, Revenue NSW administers state taxation and revenue for and on behalf of the people of NSW. The Tax Debt branch is responsible for resolving debt for several Business Taxes, Land Tax and Duties products as well as assisting customers in meeting their ongoing obligations.

**Your day-to-day**
- **
**Review complex matters and provide professional legislative and procedural advice to customersCoach and develop staff, and undertake quality assurance reviews within the team to identify training needs and ensure accuracy- Maintain comprehensive and up to date knowledge of legislation, policies, procedures and business rules to provide quality advice to customers
- Contribute to the implementation of change through continuous improvement and innovation

**To be successful in** the** role, you will demonstrate**:

- Superior problem solving, analysis and decision-making skills.
- The ability to work effectively as part of a high performing agile team.
- Proven ability to manage and prioritise multiple responsibilities in a high-volume work environment, while meeting business outcomes
- Professional judgement, tact, sensitivity, and initiative when obtaining information, negotiating with, and gaining audit acceptance from customers whilst maintaining positive relationships
- Adept interpersonal, written, and verbal communication skills
- Proven ability to work under pressure with exceptional time management skills
- Proven ability to deliver on team and business Key Performance Indicators whilst providing coaching and mentoring to staff
- Flexibility and the ability to work as a positive and effective team member

**How to apply**:
**About Revenue NSW**

Revenue NSW is the state’s principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.

Salary Grade 5/6, with the base salary for this role starting at $93295 base plus superannuation

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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