Client Relationship Manager

6 months ago

Melbourne, Australia Partnered Health Full time

Location: Melbourne CBD
- Permanent Full-Time
- Offering competitive rates, flexibility, stability, and employee benefits

Jobfit Health Group delivers a broad range of occupational healthcare services to thousands of businesses nationally, including pre-employment medical assessments, work fitness assessments, injury management and prevention, drug and alcohol screening, onsite medical services, health surveillance and health and wellness programmes.

You will be responsible for the day-to-day management and relationship development of a major national account to ensure optimal client service and satisfaction against set key performance indicators. The position reports to the State Manager and is permanent full-time and based in Melbourne CBD, Victoria.

**Responsibilities**
- Complete, comprehensive and timely onboarding of new clients, including account set up, MediManager access and routine check-ins as part of the new client experience.
- Ensure all contractual requirements and high-level service expectations are met specifically but not exclusively relating to medical assessments, service promotion and customer service.
- Operate effectively as part of a multidisciplinary management team and ensuring an environment that encourages teamwork, personal and professional development, customer service and excellence in performance.
- Understand agreed targets for client service provision, delivery and standards of relevant services, KPIs, costs, and Jobfit's capabilities.
- Manage the business relationship between Jobfit and the client with the goal being client satisfaction and retention.
- Pro-actively review and monitor Jobfit's performance against the service level agreement and KPIs to identify any capacity issues and specify any required changes.
- Initiate actions to maintain or improve levels of service in conjunction with the Jobfit Contact Centre.
- Facilitate open communication and discussion with client, acting as a single point of contact by developing, maintaining and working to the agreed service level provision.
- Primary point of escalation for critical and / or time sensitive issues from client.
- Provide daily and monthly reporting to client and State Manager on service KPIs.
- Conduct service reviews and coordinate meetings with the client, with the focus of building and maintaining a strong working relationship.
- Coordinate Clinical and Reception rosters for Jobfit locations within the State(s) to achieve the most efficient outcomes.
- Review Clinical and Reception resource requirements and be actively involved in the recruitment of new employees.
- Attend to regular performance reviews / check-ins with staff in regards to meeting business objectives, core competencies and competencies of the role.

**Requirements**:

- Tertiary qualification in Management (or similar experience in a related field).
- Company funded pre-employment medical
- Previous experience working in a similar role or a track record of managing client relationships.
- Experience in delivering KPIs.
- Strong interpersonal skills and an ability to build rapport with customers.
- Capable of promptly analysing client needs and ensuring an effective, timely and appropriate proposal response.
- Results driven, dynamic, persuasive, flexible, able to identify client needs.
- Polished communication skills, both verbally and in writing.
- Ability to work as a member of a multidisciplinary team.
- An understanding of the occupational health industry (preferred).
- Intermediate MS Office Suite - Excel required for reporting.

**What we offer**
- Team member development - we have our own in-house online learning and development centre
- Engagement surveys - we listen to you, as a team member, and take action on the issues that matter to you
- The FHA Staff Superannuation Fund (which includes a range of insurance and investment options for staff)
- Financial Wellbeing Checks and advice from our corporate financial planning partner, Virtue & Partners
- Generous special offers and discounts from corporate partners

**Jobfit Health Group is part of Partnered Health Medical Centres. The group is made up of a number of established businesses that have been delivering health services to more than five million people over the last 25 years including Jobfit, Northcare Physio, and Baseline Onsite.**

**At Jobfit Health Group, we are committed to employing a diverse and inclusive workforce that reflects the diverse community in which we operate in. **Aboriginal and Torres Strait Islander people are encouraged to apply.

  • Client Relationship Manager

    4 days ago

    Melbourne, Victoria, Australia Client Full time

    Role OverviewThe Client Director will be a key point of contact for our clients, driving successful relationships and results-driven teams.Key ResponsibilitiesDevelop strong communication strategies across all channelsManage client relationships and deliver high-quality outputsLead and collaborate with cross-functional teams to achieve business...

  • Senior Client Lead

    4 weeks ago

    Melbourne, Victoria, Australia Client Full time

    Company OverviewAt Wavemaker, we foster a culture of Positive Provocation, driving innovative solutions for our clients and creating a better way to grow. With over 250 talented individuals across six offices in Australia and New Zealand, we're part of the largest media buying alliance and marketing communications group in the world.We pride ourselves on our...

  • Relationship Learning Programs Coordinator

    2 months ago

    Melbourne, Australia Relationship Matters Full time

    About the role - Leading family, relationship and counselling organisation - Part Time Ongoing - Based in Melbourne CBD - Competitive salary and access to salary packaging About us Relationship Matters, is a dynamic, values based not-for-profit organisation specialising in relationship, family and individual counselling, mediation and education. For over...

  • Client Relationship Manager

    7 months ago

    Melbourne, Australia Australian Unity Full time

    **Y**our New Role Looks Like This**: Our Client Relationship Managers are responsible for supporting clients that don’t have capacity to manage their own financial and legal affairs (financial administration) or personal injury compensation award. Client Relationship Managers work with these clients to understand their individual needs and circle of...

  • Client Relationship Manager

    1 month ago

    Melbourne, Australia Olive Solutions Pty Ltd Full time

    Olive Solutions is recruiting a Client Relationship Manager on behalf of a dedicated NDIS provider based in Brisbane (also expanding to Melbourne). As a **Client Relationship Manager**, you will play a vital role in driving organisational success while contributing to a culture of excellence and innovation. Seeking a proactive and experienced **Client...

  • Client Relationship Manager

    9 months ago

    Melbourne, Australia Ashurst LLP Full time

    **The Opportunity**: Our Client Growth & Innovation team plays an integral part of the Firm's growth strategy driving the development and performance of the Strategic Client Portfolio (Priority Clients Program). A newer pillar within Clients, Markets and Growth function, this department represents a true focus on transformation to the way the firm manages...

  • Executive Media Strategist

    1 month ago

    Melbourne, Victoria, Australia Client Full time

    About the RoleWe are seeking a highly skilled Executive Media Strategist to join our team at Wavemaker. As a key point of contact for our clients, you will be responsible for developing strong communication recommendations across all channels and driving successful client relationships.Job DescriptionThe role of the Executive Media Strategist involves being...

  • Client Relationship Manager

    7 months ago

    Melbourne, Australia ScotPac Full time

    Banking & Finance Client Services We’re on the look out for a Finance professional with a passion for building relationships and delivering solutions to join us. This would be the ideal role for someone who has a strong understanding of SME lending and is looking take the next step in their Finance career. Our Purpose: We are on a big journey at ScotPac...

  • IT Client Relationship Manager

    7 months ago

    Melbourne, Australia CSKnexus Full time

    Rare opportunity to work with largest organisations in Australia - Great work life balance - Fantastic earning potential We are looking for the Account Manager to create and maintain long-term trust relationships. This position would suit an IT Recruitment Consultant that is looking to take the next step in their career into IT Services. - Become part of an...

  • Client Relationship Manager

    1 day ago

    Melbourne, Australia Just Digital People Full time

    100K OTE - Flexible working environment - Career development progression This is a great company to be involved in with great career opportunities. Here at Just Digital People, we are proud to be affiliated with a well-recognised client, a global industry leader within the research and data industry. Due to their ongoing achievements over the years, they...

  • Client Relationship Manager

    2 months ago

    Melbourne, Australia Marsh Pty Ltd Full time

    Marsh is seeking candidates for the following position, based in the Melbourne office:Client Relationship ManagerWhat can you expect?An exciting opportunity has become available for a Client Relationship Manager or Principal to join Marsh in Melbourne. Working within the Affinity team, you will be responsible for the growth, profitability and client...

  • Client Relationship Manager

    4 months ago

    Melbourne City, Australia AU008 Marsh Advantage Insurance Pty Ltd Full time

    Description: Marsh is seeking candidates for the following position, based in the Melbourne office: Client Relationship Manager What can you expect? An exciting opportunity has become available for a Client Relationship Manager or Principal to join Marsh in Melbourne. Working within the Affinity team, you will be responsible for the growth,...

  • Client Relationship Manager

    7 months ago

    Port Melbourne, Australia Assetlink Full time

    **Introduction**: About ASSETLINK Established in 1993, Assetlink is an Australian owned facilities services provider with over 3000 people serving over 1200 customers in Australia and New Zealand. Specialising in the provision of standalone cleaning and security services or a tailored integrated solution. Assetlink support businesses to manage their assets...

  • Associate Client Relationship Manager

    3 days ago

    Melbourne, Australia Australian Unity Full time

    **Join us and let’s make a bigger difference together.** It’s an exciting time to be joining Australian Unity - we have grown significantly over recent years and are transforming to capitalise on further growth opportunities to help our customers and employees thrive. We operate with commercial principles and with a strong social purpose to create...

  • Client Relationship Manager

    8 months ago

    Melbourne, Australia Aurex Group Limited Full time

    Build and nurture strong client relationships - National Soft Services provider - Act as the primary point of contact **Company Overview**: Our client is a National Soft Services company, dedicated to delivering excellent facility management and soft service solutions to their clients. With a commitment to innovation and client satisfaction, they are...

  • Client Relationship Manager

    3 months ago

    Melbourne, Australia DXC Technology Full time

    **About the Role** The Customer Relationship Manager’s role is to retain existing business and client and intermediary relationships, through the development and implementation of marketing and retention services and strategies. **To be successful in this role you will have**: - Relationship Building and maintenance - Communication - including...

  • Client Relationship Manager

    8 months ago

    Melbourne, Australia CTS People Full time

    Job Description: A successful global immigration company is looking to add a Client Relationship Manager to their growing operation in Melbourne. The Client Relationship Manager will be responsible for the management, performance, and retention of large client contracts, establishing and building relationships, identifying new opportunities therefore...

  • Client Relationship Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Marsh McLennan Full time

    About UsWe are a leading global professional services firm providing advice and solutions to clients in over 130 countries. Our team at Marsh McLennan in Melbourne is dedicated to delivering exceptional client service and building strong relationships with our clients and partners.Job ResponsibilitiesAs a Client Relationship Specialist, you will be...

  • Client Relationship Manager

    2 months ago

    Melbourne, Australia Melbourne & Olympic Parks Full time

    We are looking for a Client Relationship and Event Sales expert! **About the role** As a Client Relationship Manager for Melbourne and Olympic Parks you will have the chance to develop strong customer relationships, maintain a portfolio of corporate accounts and challenge yourself to seek new business opportunities. Reporting to the Sales Manager, you...

  • Relationship Manager for Client Success

    4 weeks ago

    Melbourne, Victoria, Australia Australian Unity Full time

    About Australian UnityWe are Australia's first wellbeing company, delivering health, wealth and care services for our members and the community since 1840.As a social enterprise, we're motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our members,...