Client Relationship Manager

4 months ago

Melbourne, Australia DXC Technology Full time

**About the Role**

The Customer Relationship Manager’s role is to retain existing business and client and intermediary relationships, through the development and implementation of marketing and retention services and strategies.

**To be successful in this role you will have**:

- Relationship Building and maintenance
- Communication - including presentation skills
- Continuous improvement / initiative
- Negotiation and Influencing
- Problem Solving and Decision Making
- Work Management - time management and organisational skills
- Resilience & Perseverance

**Required Expertise**
- Minimum 2 years WorkCover experience or insurance industry experience
- Management Experience with knowledge of Workers Compensation Premium
- Experience with corporate clients and / or brokers
- Extensive customer service experience
- Computer skills - Microsoft Word (basic), Excel (basic) and Powerpoint (intermediate)
- Excellent personal presentation
- Self-starter / working autonomously

**Required Expertise**
- Knowledge of Legislation, VWA Policies and guidelines
- Understanding of internal control framework testing and monitoring;
- Computer skills: Outlook and knowledge of the Microsoft Office Suite

**About DXC**

DXC provides policy and claims management services to government and organisations across Australia. Previously known as Xchanging, we support organisations and those injured at work throughout the entire claims process. Based on decades of experience our policy and claims teams have an impressive track record of reliable service.

DXC is committed to building better futures for our customers, colleagues, the environment, and our communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship.

At DXC, our more than 130,000 employees in 70-plus countries are entrusted by our customers to deliver what matters most.

**Hybrid working arrangements**

In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.

**Employee Benefits**

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
- Extensive resources to support your onboarding and continual development including DXC University
- DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
- We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
- More time to do the things you love with flexible leave options, including purchased leave
- Take time to give back with charitable and emergency services volunteer days
- Well-being matters to us and our Employee Assistance Program is there to support you and your family
- And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts

DXC Integrated Services is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice.

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.

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