Client Relationship Manager

9 months ago

Melbourne, Australia Ashurst LLP Full time

**The Opportunity**:
Our Client Growth & Innovation team plays an integral part of the Firm's growth strategy driving the development and performance of the Strategic Client Portfolio (Priority Clients Program). A newer pillar within Clients, Markets and Growth function, this department represents a true focus on transformation to the way the firm manages and grows our most strategic clients globally.

The role of the Client Relationship Manager (CRM) constitutes a leadership role within the individual priority client team, and an important role within the Client Growth & Innovation team infrastructure. The CRM team are primarily responsible for proactively driving purposeful, impactful internal collaboration and client engagement, leading to excellence in client performance, diversification of relationships and strategic growth.

More information can be found in the job description attached to the role on our careers site. Areas of focus include: Voice of Clients, Client Engagement and Performance Excellence, Strategic Planning, Market and Industry Insights and Internal Coordination and Resource Management.

More information can be found in the job description attached to the role on our careers site.

**About You**:

- Demonstrated experience in managing multiple clients with proven results in developing strong client relationships, identifying and driving opportunities that directly contribute to revenue
- Client/account management or similar relevant BD experience, ideally gained within law or another professional services environment
- Previous experience in a client facing capacity including client listening experience
- Strategic thinker but also willing to roll up the sleeves to get the job done
- Ability to influence credibly and effectively at all levels of the organisation with strong executive presence
- Strong interpersonal skills, with a proven ability to build trusting relationships with the partnership and business services
- Comfort and proficiency in effectively influencing partners
- Familiarity with trends and issues that create opportunities to add value to the client's business
- Ability to make clients and their needs a primary focus; initiates, builds and sustains productive client relationships resulting in quality service and client satisfaction
- Creates a good first impression, commands attention and respect, shows an air of confidence, and deals comfortably with clients and colleagues at the highest levels, interacts appropriately and strategically with clients
- Inherent drive to succeed, and proven ability to develop and execute solutions to short term barriers and setbacks
- Flexibility and willingness to go the extra mile

**What makes Ashurst a great place to work?**

We offer you all the things you should expect from an international law firm, some of which include:

- competitive remuneration with the flexibility to reward high performance;
- flexible working;
- complimentary gym memberships;
- corporate health plans;
- a global professional development offering for all employees; and
- an industry-leading programme that celebrates diversity and inclusion.

We are committed to delivering positive impacts to our communities through our Social Impact programme, with a strong emphasis on working with First Nations people through our pro bono practice.

We aim to recruit, retain and promote the best people from the widest possible talent pools. We are committed to offering a safe and welcoming environment for all employees to ensure they are supported to work at their best.

Beyond this, what sets Ashurst apart from others is our global strength, our drive to innovate and collaborate, and our commitment to excellence. It is these values that make Ashurst a unique place to work.

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