Client Relationship Manager

7 months ago

Melbourne, Australia CTS People Full time

Job Description:
A successful global immigration company is looking to add a Client Relationship Manager to their growing operation in Melbourne. The Client Relationship Manager will be responsible for the management, performance, and retention of large client contracts, establishing and building relationships, identifying new opportunities therefore generating additional business.

This role will best suit someone from a Corporate Immigration or Global Mobility background. Please note, occasional travel to meet clients may be required.

**Responsibilities**:

- Lead global implementation projects and ensure client deliverables are defined, understood, and met by the immigration team.
- Ensure any internal client transitions are managed smoothly, and the client is kept updated throughout the process.
- Work with internal departments to ensure best service delivery for the clients visa and immigration needs, highlighting any areas for concerns and producing solutions efficiently.
- Collaborate with the APAC VP to plan outgrowth strategies for each client, to help maximise their potential nationally and globally.
- Build and maintain strong client relationships to upsell and cross-sell visa & immigration services across the business, taking into consideration the clients development and business changes as well as immigration and visa rule changes.
- Attend meetings with the leadership teams and departments as well as clients to ensure any issues and gaps in the visa and immigration service delivery are flagged and corrected swiftly.
- Conduct and review client and staff reporting as and when necessary.
- Share survey feedback with the relevant individuals, helping to produce an initiative-taking approach to any issues that arise.
- Prepare any client presentations as required highlighting the companies capabilities within visa, immigration & business travel services.
- Ensure that all staff are trained on internal software and help, and support is provided if refreshers are needed.

**Required Skills & Experience**
- Impressive knowledge, understanding and experience of either immigration or global mobility.
- Previous experience within an account management or service delivery role would be advantageous.
- Strong problem solving and analytical skills.
- Confident in their immigration and/or global mobility skills, with the ability to give excellent presentations to clients.
- Initiative-taking thinker, who can find innovative solutions to help address any client concerns or issues.

Must be fluent in English & no sponsorship is available.

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