IT Service Desk Support Technician

2 months ago

Port Melbourne, Australia WS Audiology APAC Full time

Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

We are looking for an IT Service Desk Support Technician to effectively manage IT devices, provide support, handle onboarding, manage tickets, and perform basic server tasks.

**What you will do**:

- Manage and troubleshoot IT devices, including laptops, desktops, and VoIP systems, through imaging, installation, and configuration
- Provide onsite and remote support, repairing or replacing equipment as needed
- Handle account setup and onboarding for new team members while managing support tickets with thorough documentation
- Perform basic Windows server administration tasks and collaborate with vendors to resolve issues.

**What you bring**:

- Experience_
- Bachelor's degree or diploma in IT or related field (or proven work experience in a similar role)
- Minimum 2 years' experience in a helpdesk / service desk or similar role
- Proven experience with:

- Level 1 and Level 2 IT support
- Windows operating systems
- Office 365
- Imaging and configuration of laptops, desktops & mobile devices Ticketing systems
- Personal competencies_
- Strong problem-solving and communication skills, both verbal and written, able to effectively interact with diverse audiences
- Proven customer service abilities and a collaborative team player attitude
- Capable of working independently and efficiently in a fast-paced environment while adhering to guidelines.

**Who we are**:
At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.
- WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self._

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