IT Support Technician

3 weeks ago

Melbourne, Victoria, Australia Telix Full time

Job Title: IT Support Technician

About the Role:

We are seeking a highly motivated and customer-focused IT Support Technician to join our team. As the first point of contact for all technical support requests, you will provide initial support, troubleshooting, and problem resolution for hardware, software, network, and application issues.

Key Responsibilities:

  • Respond to incoming calls, emails, and service desk tickets from end-users regarding IT issues and requests.
  • Provide first-line support for hardware, software, network, and application issues.
  • Troubleshoot and resolve basic technical issues related to desktop, laptop, printers, and other peripherals.
  • Escalate complex issues to higher-level support teams as necessary.
  • Document all support activities, including problem resolution and steps taken, in the service desk ticketing system.
  • Assist with user account management tasks, such as password resets, account unlocks, and access provisioning.
  • Follow established procedures and guidelines to ensure consistent and high-quality service delivery.
  • Maintain a high level of customer satisfaction by providing timely and effective support.
  • Participate in team meetings, training sessions, and continuous improvement initiatives.
  • Monitor and update ticket status to ensure timely resolution and closure.
  • Assist with the deployment and setup of new hardware and software as needed.

Requirements:

  • Previous experience in an IT support or customer service role.
  • Basic understanding of computer hardware, software, and networking concepts.
  • Strong problem-solving skills and ability to troubleshoot technical issues effectively.
  • Excellent communication skills, both verbal and written.
  • Strong customer service orientation and a positive attitude.
  • Ability to work independently as well as part of a team.
  • Familiarity with ticketing systems, such as ServiceNow, Jira, or similar, is a plus.
  • Basic knowledge of Windows and Mac operating systems.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

What We Offer:

Telix Pharmaceuticals is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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