Service Desk Support Specialist
4 weeks ago
About the Role
We are seeking a skilled Service Desk Analyst to join our team at Specsavers. As a Service Desk Analyst, you will be the first point of contact for all incidents and requests, providing frontline support to Supply Chain, Retail, and Corporate lines of the business.
Working alongside your team of Service Desk Analysts, you will act as the first point of contact for all incidents and requests, ensuring customers are updated with progress by maintaining good communication throughout the resolution process.
To be successful in this position, you will bring at least 2 years of Service Desk experience, with a high-resolution rate upon first call. You are adept at solving complex tickets and are looking for growth in your career.
Key Responsibilities
- Provide frontline support to Supply Chain, Retail, and Corporate lines of the business
- Act as the first point of contact for all incidents and requests
- Maintain good communication with customers throughout the resolution process
- Solve complex tickets with a high-resolution rate upon first call
What We Offer
At Specsavers, we pride ourselves on offering a supportive, driven, flexible, and inclusive culture. We believe a diverse, inclusive, and flexible culture enables our people to bring their whole selves to work and be proud of doing so.
We offer a range of benefits, including a quarterly bonus scheme, two free pairs of glasses each year, on-site free parking, birthday leave, volunteer leave, and paid parental leave. We also have health and wellbeing programs and a fully funded social club.
About Us
At Specsavers, we believe in creating a great place to work for our people. We pride ourselves on being a fun and positive place to work, with a supportive and inclusive culture.
We are committed to improving the lives of both our staff and customers, and we believe that our people are our greatest asset. If you are looking for a challenging and rewarding role, we encourage you to apply.
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