Service Desk Support Specialist
2 weeks ago
Role Overview
The ideal candidate will be responsible for providing exceptional technical support and service to internal staff across various locations. This role involves diagnosing and resolving a broad range of technical requests and issues through phone, remote access, email, and face-to-face interactions.
Key Responsibilities
- Act as the first point of contact for users via Service Desk, providing prompt and professional support.
- Resolve all level 1 service desk issues efficiently and accurately.
- Escalate unresolved issues to level 2 support as necessary.
- Provide clear and concise advice and ask targeted questions to diagnose problems effectively.
- Ensure service desk incidents and phone calls are answered promptly and resolved in a timely manner.
Requirements
- 1-5 years of experience in a fast-paced Technology Service Desk environment.
- Strong customer service and stakeholder management skills, with the ability to communicate with diverse audiences.
- Experience with Windows 10/11 and Active Directory.
- Good understanding of TCP/IP, VOIP, Video Conferencing, and basic networking principles.
- Familiarity with Apple products and IT Service Management tools.
What We Offer
We provide a dynamic and supportive work environment, with opportunities for professional growth and development. Our benefits package includes flexible public holiday arrangements, training and development opportunities, and a committed health and wellbeing plan.
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