IT Service Desk Support Specialist
3 weeks ago
The Opportunity
Davidson is seeking a Service Desk Analyst to join their Information and Communications Services department. This role offers a chance to utilize excellent customer service and technical support skills to maintain crucial IT services for the client's teams.
The Role
As a Service Desk Analyst, you will deliver comprehensive Service Desk support, including ticket management, classification, prioritization, and timely escalation to meet Service Level Agreements. Your responsibilities will include:
- Ensuring high-priority incidents are promptly addressed, monitored, and resolved.
- Managing IT asset records, coordinating moves, additions, changes, and loans while keeping systems up to date.
- Providing strong customer service, administrative support, procurement, and reporting functions to business units.
- Troubleshooting and resolving IT incidents and requests, maintaining coverage for Service Desk operations.
- Contributing to departmental knowledge management by documenting processes and updating Service Desk procedures in ServiceNow.
About You
To be successful in this role, you will have a relevant tertiary qualification, such as an ITIL Foundation Certificate. You will also have:
- A minimum of 3 years' experience in a similar role, with a strong focus on customer service and technical support.
- Proficient in supporting MS Office and common desktop applications, and experience using a Helpdesk or ITSM tool.
- Excellent communication skills, both written and verbal, to effectively interact with clients and colleagues.
- Strong organizational skills to manage ticket queues and ensure timely resolution.
- Able to adjust working hours as needed to cover Service Desk operating hours and meet business requirements.
- Ideal experience working in government, such as state government, health care, or emergency services.
Benefits
- Initial contract through to the end of FY2025 with scope for long term extension.
- Great career progression opportunities.
- Excellent team culture.
- 1 day work from home per week.
-
IT Support Specialist
2 weeks ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full timeAt Information & Communication Technology | Help Desk & IT Support, we are currently seeking an experienced IT Support Specialist to join our team in Perth.The successful candidate will be responsible for providing Level 1 support to users over the phone, working closely with a small team of IT specialists to ensure seamless delivery of IT services.Key...
-
Technical IT Support Specialist
1 week ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full timeMilestone IT is a leading provider of Information & Communication Technology | Help Desk & IT Support solutions, and we are currently working with an exciting organization in Perth to fill a rewarding position for a Technical IT Support Specialist.The successful candidate will be responsible for providing Level 1 support to users over the phone, utilizing...
-
Service Desk Support Specialist
4 weeks ago
Melbourne, Victoria, Australia Talent International Full timeJob SummaryTalent International is seeking a skilled Service Desk Support Specialist to provide exceptional customer support and technical assistance to our clients. As a key member of our team, you will be responsible for analyzing incidents and service requests, providing direct customer support, and maintaining a strong customer focus.Key...
-
Service Desk Support Specialist
2 weeks ago
Melbourne, Victoria, Australia Telstra Health Full timeRole Overview:Telstra Health is seeking a skilled Service Desk Support Specialist to join our team. As a Service Desk Support Specialist, you will be responsible for providing technical support to our clients, ensuring timely and effective resolution of issues.Key Responsibilities:Provide phone, email, and remote support to clients with Level 1 support...
-
Service Desk Specialist
4 weeks ago
Melbourne, Victoria, Australia Axiom Technologies Full timeAxiom Technologies is a global IT services partner supporting medium to large-scale enterprises. We are seeking a skilled Service Desk Specialist to coordinate activities and provide onsite/on-call assistance to end-users within our desktop computing environment.This role will involve identifying, investigating, and diagnosing issues, as well as providing...
-
Service Desk Technical Support Specialist
2 weeks ago
Melbourne, Victoria, Australia The Just Group Full timeAbout The Just GroupWe are one of Australia's largest and most successful retailers, proud of our talented people, customer-first focus, and ability to impact business success. Our brand portfolio includes Peter Alexander, Smiggle, Just Jeans, Jay Jays, Portmans, Dotti, and Jacqui E, with a strong following and proven success. Our store network spans six...
-
Service Desk Support Specialist
4 weeks ago
Melbourne, Victoria, Australia Equity Trustees Full timeAbout the RoleWe are seeking a highly skilled Service Desk Support Administrator to join our Technology & Projects team at Equity Trustees.As a key member of our team, you will be responsible for delivering exceptional IT support, ensuring our systems are always running smoothly, and providing expert technical assistance to our staff.Key...
-
Service Desk Specialist
3 weeks ago
Melbourne, Victoria, Australia First Focus Full timeJob DescriptionFirst Focus is a leading Managed Service Provider (MSP) in Australia, seeking an exceptional Service Desk Specialist to join our team. As a Service Desk Specialist, you will be responsible for providing remote support to a variety of environments, from 10 to 500 users, as a point of escalation and subject matter expert.Key...
-
Service Desk Support Specialist
2 weeks ago
Melbourne, Victoria, Australia Davidson Full timeThe OpportunityDavidson is seeking a dedicated Service Desk Analyst to join their Information and Communications Services department. This role offers an opportunity to utilize your excellent customer service and technical support skills to help maintain crucial IT services for the client's teams.The RoleAs a Service Desk Analyst, you will deliver...
-
Service Desk Support Specialist
3 weeks ago
Melbourne, Victoria, Australia Davidson Full timeThe Opportunity Davidson is seeking a dedicated Service Desk Analyst to join their Information and Communications Services department. As a key member of the team, you will play a vital role in delivering comprehensive Service Desk support, ensuring high-priority incidents are promptly addressed and resolved. The Role As a Service Desk Analyst, you will...
-
Service Desk Support Specialist
2 weeks ago
Melbourne, Victoria, Australia ASG Group Full timeRole OverviewThe ideal candidate will be responsible for providing exceptional technical support and service to internal staff across various locations. This role involves diagnosing and resolving a broad range of technical requests and issues through phone, remote access, email, and face-to-face interactions.Key ResponsibilitiesAct as the first point of...
-
Service Desk Support Specialist
3 weeks ago
Melbourne, Victoria, Australia ASG Group Full timeService Desk Analyst Job DescriptionWe are seeking a skilled Service Desk Analyst to join our team in Melbourne. The successful candidate will provide exceptional customer service, diagnose and resolve technical issues, and ensure end-users are managed with care.Key Responsibilities:Act as the first point of contact for users via Service Desk, phone, and...
-
Service Desk Support Specialist
4 weeks ago
Melbourne, Victoria, Australia Telstra Health Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Service Desk Support Specialist to join our team at Telstra Health. As a Service Desk Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting issues, and escalating complex problems to senior support teams.Key ResponsibilitiesProvide phone,...
-
ICT Service Desk Specialist
4 weeks ago
Melbourne, Victoria, Australia Healthcare Australia Full timeJob Title: ICT Service Desk SpecialistWe are seeking a skilled ICT Service Desk Specialist to provide 24/7 first-level support to our Primary Health Services business.Key Responsibilities:Logging and managing to resolution emailed Help Desk requests.Logging and managing to resolution calls to the Help Desk.Maintaining a high standard of conduct and work...
-
Service Desk Support Specialist
4 weeks ago
Melbourne, Victoria, Australia Specsavers Full timeAbout the RoleWe are seeking a skilled Service Desk Analyst to join our team at Specsavers. As a Service Desk Analyst, you will be the first point of contact for all incidents and requests, providing frontline support to Supply Chain, Retail, and Corporate lines of the business.Working alongside your team of Service Desk Analysts, you will act as the first...
-
Service Desk Support Specialist
3 weeks ago
Melbourne, Victoria, Australia Telstra Health Full timeAbout the RoleWe are seeking a highly motivated and organized Service Desk Support Specialist to join our team at Telstra Health. As a key member of our deployment and support team, you will be responsible for providing exceptional technical support to our clients in the aged care industry.Key ResponsibilitiesProviding phone, email, and remote support for...
-
Service Desk Support Specialist
4 weeks ago
Melbourne, Victoria, Australia Specsavers Full timeAbout the RoleAs a Service Desk Analyst at Specsavers, you will be part of a dynamic team that provides frontline support to Supply Chain, Retail, and Corporate lines of the business. Your primary responsibility will be to act as the first point of contact for all incidents and requests, ensuring customers are updated with progress throughout the resolution...
-
IT Support Specialist
4 weeks ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full timeMilestone IT is seeking an experienced IT Support Specialist to join a great team in Perth. The successful candidate will provide Level 1 support to users over the phone, working with a small team of IT specialists.Key Responsibilities:Providing IT support over the phoneProviding first-level support and logging ticketsProviding excellent customer...
-
IT Support Specialist
4 weeks ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full timeMilestone IT is currently working with a brilliant organization that has an exciting opportunity for an experienced IT Support Specialist to join a great team.Working with a small team of IT specialists, you will be providing Level 1 support to users over the phone.Key Responsibilities include:Providing IT support over the phoneProviding first-level support...
-
IT Support Specialist
3 weeks ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full timeMilestone IT is seeking an experienced IT Support Specialist to join a great team in Perth. As a Helpdesk Engineer, you will provide Level 1 support to users over the phone, working with a small team of IT specialists.Key Responsibilities:Providing IT support over the phoneProviding first-level support and logging ticketsOffering excellent customer...