Service Desk Technician
4 weeks ago
Sparx Solutions is an IT Infrastructure Solution's Specialist that provides Network and Security Consulting services, Technology Training and Managed IT Services to Australia Service Provider and Enterprise markets.
We are currently seeking an experienced Service Desk individual who has strong skills in desktop and infrastructure support, and who is enthusiastic and ready to elevate their career experience in a growing and up-and-coming managed services provider.
About the role:
In the role you will be expected to provide 1st and 2nd level ICT support to the Sparx Solutions managed services clients. You will be responsible for responding to end-user requests and monitoring alerts. Additionally you will be involved with the development and maintenance of internal systems and managed services processes.
**Requirements**:
Key Responsibilities:
- Provide technical support to end-users at various organisational levels for Desktop, Server, Network and Security Infrastructure
- Provide effective communication during incidents and following up on outstanding customer queries
- Actively driving end-user requests, and monitoring alerts to resolution with a strong sense of ownership
- Assist in the setup and maintenance of network devices, including switches, routers, and firewalls, to ensure smooth and secure network operations.
- Maintain and create Knowledgebase articles
- Work with internal and external stakeholders, and third party support teams to maintain communication feedback loops during high priority incidents
- Monitoring system alerts and meeting customer SLA objectives
- Maintaining and supporting Sparx Solutions systems (CRM / RMM / IT Monitoring)
- Providing an exceptional customer service experience
- Aligning to ITIL framework best practices
**Requirements**:
- Proven work experience as a Level 1/2 Support Engineer or similar technical support role.
- Knowledgeable and experience in troubleshooting end-user and server technologies including: Microsoft Operating Systems, Active Directory ( On-premise and Azure AD), Desktop Software, Exchange, Microsoft Office 365, Intune and related products
- Basic Network troubleshooting experience (TCP/IP, VLANs, NAT, Security) is required
- Knowledge of Autotask advantageous
- ITIL Foundational Certificate and ITIL best practice alignment is advantageous
- The ability to troubleshoot methodically and escalate incidents when appropriate to meet business SLA objectives
- Excellent communication skills both written and verbal
- Flexibility to work after-hours and on-call as required
- Knowledge and experience working with ICT Management tools
- Full Working Rights and a full Drivers license necessary
**Benefits**
Sparx Solutions is a leading provider of data security and IT infrastructure solutions to Australian Enterprise and Government. Our reputation for dispensing Australia’s highest quality design, delivery and management has been consistently awarded by our peers. We work with a number of vendors and have a heavy focus on upskilling in house wherever possible. We have been listed in Fast Starters, Fast 50 and have no plans to slow down with an exciting future ahead in data security & IT infrastructure.
- Competitive salary package, annual salary review, performance bonuses, and incentives
- Regular company events and celebrations
- Opportunities for personal education and development funded by Sparx
- Study & Volunteer leave
- Employee referral bonus
- Career growth and succession opportunities across the business
- Diverse, and inclusive environment
- Wellness programs
- Employee discount platform
- Flexible workplace
We are looking for our Service Technician superstar to join the Sparx team as soon as possible. This is a permanent, full-time role and we are an on-site company located in Melbourne CBD, with flexibility to work from home on occasion.
- Please note that Sparx Solutions will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements._
- Sparx Solutions may require you to be fully vaccinated for COVID-19, in order to perform this role._
-
Service Desk Technician
2 weeks ago
Melbourne, Australia RSM Australia Full timeService Desk Technician **Service Desk Technician** **Job no**: 494204 **Work type**: Full time **Location**: Melbourne **Categories**: National IT We are looking for an enthusiastic Service Desk Technician to support the national business with IT hardware deployment, support and training. Key responsibilities: - Provide first and second level...
-
Service Desk Technician
2 weeks ago
Melbourne, Victoria, Australia RSM Australia Full timeService Desk TechnicianService Desk TechnicianJob no: 494204Work type: Full timeLocation: MelbourneCategories: National ITWe are looking for an enthusiastic Service Desk Technician to support the national business with IT hardware deployment, support and training.Key responsibilities: Provide first and second level support the business with IT systems and...
-
Service Desk Analyst
2 months ago
Melbourne, Australia Service Stream Full timePrimary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will...
-
It Service Desk Manager
2 weeks ago
Melbourne, Victoria, Australia Swtest Full timeYou will be responsible for overseeing the IT Support Services Desk, ensuring the delivery of high-quality technical support which meets pre-defined SLAs. You will lead a team of support technicians, providing guidance, training, and mentorship to ensure optimal performance and end user satisfaction.Call recording, problem escalation and monthly reporting...
-
Service Desk Analyst
2 weeks ago
Melbourne, Victoria, Australia Service Stream Full timeDescription Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream's Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will play a crucial role in providing...
-
Service Desk Technician
2 weeks ago
Melbourne, Victoria, Australia Pinsent Masons Full timeAbout the opportunityThe team provide technical support 24 hours a day, 5 days a week, split between the team in Australia and the UK. Each team supports their own time zones working a rotational shift pattern that includes some public holidays.The position is to be based in Melbourne with occasional travel required to other Australian offices.Key areas of...
-
Service Desk Analyst
2 weeks ago
Melbourne, Australia Service Stream Full timeDescription Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will play a crucial role in...
-
Service Desk Coordinator
3 months ago
Melbourne, Australia Zone IT Solutions Full timeWe are looking for Service Desk Coordinator to join a project. You will be part of a large support team who will be providing IT support to a large user base organization. **Requirements**: - Align service delivery with SLAs to ensure customer satisfaction - Triage and assign tickets to technicians based on severity and impact - Align staff processes to...
-
Service Desk Support Technician
4 weeks ago
Melbourne, Australia Robert Half Full timeOur client is a highly regarded education provider seeking an experienced Service Desk Technician to join their well experienced team. **The Company** Our client is a well-known education provider in Melbourne's South East. They have a successful track record of 165 years in the industry and are now looking for your skills to join their team. If you are...
-
Service Desk Coordinator
2 weeks ago
Melbourne, Victoria, Australia Zone IT Solutions Full timeWe are looking for Service Desk Coordinator to join a project. You will be part of a large support team who will be providing IT support to a large user base organization.Requirements: Align service delivery with SLAs to ensure customer satisfaction Triage and assign tickets to technicians based on severity and impact Align staff processes to ensure service...
-
Service Desk Technician
3 weeks ago
Melbourne, Australia Pinsent Masons Full time**About the opportunity** The team provide technical support 24 hours a day, 5 days a week, split between the team in Australia and the UK. Each team supports their own time zones working a rotational shift pattern that includes some public holidays. The position is to be based in Melbourne with occasional travel required to other Australian...
-
Senior Service Desk Technician
2 weeks ago
Melbourne, Victoria, Australia Kinetic IT Full timeABOUT THE OPPORTUNITY We're on the lookout for a talented Senior Service Desk Technician to join the Kinetic IT crew, possessing skilled & experienced technical knowledge to support the diverse customer site directly. This is a Permanent Full-time role, based in the heart of Melbourne CBD - we are also able to offer some flexibility of working in...
-
Senior Service Desk Technician
2 weeks ago
Melbourne, Australia Kinetic IT Full timeABOUT THE OPPORTUNITY We’re on the lookout for a talented Senior Service Desk Technician to join the Kinetic IT crew, possessing skilled & experienced technical knowledge to support the diverse customer site directly. This is a Permanent Full-time role, based in the heart of Melbourne CBD - we are also able to offer some flexibility of working in...
-
Help Desk Technicians
4 weeks ago
West Melbourne, Australia ALSTOM Full timeAt Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide,...
-
Help Desk Technicians
2 weeks ago
West Melbourne, Victoria, Australia ALSTOM Full timeAt Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide,...
-
Level 1/2 Service Desk Analyst
2 weeks ago
Melbourne, Victoria, Australia BFV Service GmbH Full timeOur client is currently looking for a Service Desk Officer you will be the first POC therefore need excellent customer service skills and are confident about your technical knowledge with the maturity to know when to escalate.This is a diverse role where you will need to be proactive and take initiative. Responsibilities of the roleProvide first level...
-
Service Desk
2 weeks ago
Melbourne, Victoria, Australia Appetency Recruitment Services Full timeService Desk / Service Delivery Manager: Job ID:91a7d6da: Job Category:information-technology-business: Location:collingwood: Job's Advertised Area: Collingwood Salary on offer: To be discussed Leading a local, interstate and international service desk team of nearly 20 techs:Leader who knows how to build & improve the performance of centralised MSP service...
-
service desk technician
2 weeks ago
Melbourne, Victoria, Australia Hub Australia Full time21st May, 2024 About Hub Australia:Hub Australia provides premium workspaces, business networks, and services across 15 locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide. Founded and headquartered in Melbourne, Hub has grown to become the largest privately-owned flexible workspace operator in Australia, with over 150 staff and over 7000 members...
-
Electronic Technician
2 weeks ago
Melbourne, Australia Do-all appliance service Full time**Electronic Technician /Service Technician** Do All appliances is one of Melbourne's leading domestic appliance service company. An excellent opportunity exists currently for a successful Electronic Technician /Service Technician to gain entry and experience to the service industry, due to high demand we are looking for experience Electronic /Service...
-
IT Service Desk Analyst
21 hours ago
Melbourne, Australia John Holland Full timeMelbourne, VIC, AU, 3000**About John Holland**: At John Holland, our purpose is simple, we transform lives with everything we do. We’ve always known at its heart infrastructure is about people — our customers, our employees, and the communities in which we work. That’s our difference. Deep experience and capability with a genuine care about creating...
