Client Engagement Manager

4 months ago

Sydney, Australia M3EU Full time

**Company Description**
Messly are looking for an experienced and ambitious recruiter to help our growing business launch in Australia.

**About Messly**

Messly helps doctors find short-term 'locum' work on their terms, by connecting them through our app with medical recruitment agencies who can offer them their perfect job.

Our service allow doctors to 'compare the market' to see who the best agencies are for them and secure work quickly and easily.

We launched in the UK in 2017, by two school friends Chris and Abrar. Abrar is a former doctor and looks after all the product and technology, whilst Chris takes care of the business side.

We have become the number one way UK doctors find locum work. We’ve helped 20,000 doctors find locum work, work with all 30 of the best recruitment agencies in the UK and been acquired by the world’s largest network of doctors.

We are launching our service in Australia in early 2024, and are now hiring the initial team to run the launch.

Check out our website here and read what our customers say about us here.

You will be responsible for helping recruitment agencies get the most from Messly, supporting them from the sales process through their lifecycle as a customer.

Using your recruitment background, you will become a trusted advisor to our clients, building close relationships

**Specifically, your role will focus on**:
**Onboarding and Training**: Train new recruiters how to use Messly, giving product demos and tutorials. You’ll become an expert in Messly, with an in-depth knowledge of the product features and capabilities, coaching them on how to utilise the product fully. When we release new features, you’ll help coach them on how to use these.

**Regular Check-ins**:Offer regular status meetings with customers to understand their needs and gather feedback. We are proactive in reaching out to clients, not waiting for them to report issues. If clients are having issues, or we notice that they’re not using the product property, you would work to fix these issues.

**Account Reviews**: Use our data dashboards to understand if Messly is being used to its full potential, and suggest ways for agencies to get more value from us. Where issues are identified, we will create action plans to help solve these.

**Process Development**:You’ll own the processes and documentation around your role, and ensure these are continually maintained.

**In addition, you will help with**:
**Sales support**: Supporting the CEO through the sales process, including outreach to potential agencies, and follow-ups through the sales process.

**Feedback**:Share feedback from agencies with the product team, and contribute ideas for how to improve our service based on their feedback and the data you can see.

**Ops**: You will manage and run occasional operational processes, such as generating reporting and customer reporting, working with our ops team.

**A Typical Day**

Messly is small, fast-growing company so each day is different. But if they was a ‘typical\ day, it might include:

- Joining a sales call with a prospective client to understand if Messly is a fit for them, and following up with a proposal and some pricing
- Running a training session for recruiters from a new client. That might be in their offices or on a video call. You’d give them a demo of the key features, and help them to set up their accounts on Messly.
- In between, you might pick up a few questions in your inbox from recruiters who have a question about using Messly, or call up a recruiter who you can see is struggling to have success on Messly
- Finally, ahead of the team meeting the next day you’ll spend an hour reviewing your action plan for an agency that’s struggling, collate some product feedback and prepare some data and charts for discussion with the team.

**Working At Messly**

You'll be our first hire in Australia, and a key part of the initial team. One of the founders is relocating to live in Sydney to run the Australian business, and you will be working closely with him on a day-day basis. The other founder will travel to Australia also as needed.

We will ensure you feel part of the wider team in the UK, as feeling part of a team is really important to everyone here. You’ll get to meet us on weekly team meetings on Zoom and you’ll be interacting with the UK every day via Slack too.

Messly is a fully remote company and has no fixed office, and this will not change in future. Part of your role will involve visiting client offices to run training or other meetings. We expect this to be around 2-3 times per month.

We’ll help to support getting you setup at home if you haven’t worked remotely before including any computer equipment you need. You'll receive in-person training when you start, to give you the ins and outs of the company and meet the team you’ll be working with. We also offer co-working space near you if you’d prefer not to work from home.
**Qualifications** Es

  • Client Engagement Manager

    4 weeks ago

    Sydney, Australia LexisNexis Full time

    Client Engagement Manager - Small Law Do you thrive on driving customer engagement, retention, and growth through data-driven strategies? Are you excited to empower customers with cutting-edge Gen AI and Analytical technology About our Team Our Small Law Relationship Management Team is responsible for driving digital & generative AI transformation within...

  • Marketing Growth Strategist

    4 weeks ago

    Sydney, New South Wales, Australia Client Full time

    Unlock Career Growth as a Marketing Growth StrategistWe are seeking an experienced and driven Marketing Growth Strategist to join our team. As a key member of our client-facing team, you will be responsible for developing and executing marketing strategies that drive business growth and profitability.In this role, you will work closely with our clients to...

  • Senior Client Engagement Manager

    3 weeks ago

    Sydney, New South Wales, Australia Spotify Full time

    Transforming Music and Podcast ExperiencesWe are seeking a highly motivated Senior Client Engagement Manager to join our Customer Success team at Spotify. In this role, you will play a critical part in supporting the sales cycle from RFP submission to campaign optimization, upselling and wrap-up, while providing proactive consultative client service with a...

  • Strategic Media Director

    3 weeks ago

    Sydney, New South Wales, Australia Client Full time

    OverviewWavemaker is a global media agency that believes there is always a better way to grow. Our mission is to positively provoke growth for our clients, people, and partners by shaping decisions and experiences through media, content, and technology.We are part of GroupM and WPP, the largest media buying alliance and marketing communications group in the...

  • Client Engagement Manager

    6 months ago

    Sydney, Australia Circular Economy Systems Full time

    **Description**: About the role At CES, we have ambitious targets to keep billions of drink containers out of landfill and transform them into resources that can be used again and again. Reporting to the Head of Product, in this role you will work closely with our Container Deposit Scheme clients across Australia and help grow our business by strengthening...

  • Client Engagement Expert

    2 days ago

    Sydney, New South Wales, Australia Gartner Full time

    About Gartner: We guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.Job Overview: As a Client Engagement Expert at Gartner, you will play a key role in ensuring that our clients receive...

  • Global Head of Client Engagement

    7 months ago

    Sydney, Australia Everest Insurance Full time

    Global Head of Client Engagement Title: Global Head of Client Engagement Company: Everest Service Company Australia Branch Job Category: Underwriting **Job Description**: It's an exciting time for Everest Re Group, Ltd. ("Everest")! As we continue on our journey, we see significant opportunity ahead of us to expand our reach, build diversity, and enhance...

  • Global Head of Client Engagement

    6 months ago

    Sydney, Australia Everest Re Group, Ltd. Full time

    Title: Global Head of Client Engagement Company: Everest Service Company Australia Branch Job Category: Underwriting **Job Description**: It’s an exciting time for Everest Re Group, Ltd. (“Everest”)! As we continue on our journey, we see significant opportunity ahead of us to expand our reach, build diversity, and enhance our capabilities in...

  • Strategic Client Engagement Director

    4 weeks ago

    Sydney, New South Wales, Australia OakTree Full time

    About OaktreeOaktree is a leading global investment manager specializing in alternative investments, with a significant presence in 23 cities worldwide. The firm's asset base stands at $192 billion as of the latest reporting period.Job DescriptionWe are seeking a highly skilled Strategic Client Engagement Director to join our Client Relations Department....

  • Client Engagement Strategist

    3 weeks ago

    North Sydney Council, Australia Gartner Full time

    Gartner seeks a seasoned Client Engagement Strategist to join our team. As a key member of our Client Success organization, you will play a critical role in driving client satisfaction, retention, and growth.About the RoleWe follow a Client for Life Philosophy, ensuring every Gartner client receives value far exceeding their investment. You will be...

  • Client Engagement Manager

    7 months ago

    Sydney, Australia GIORGIO ARMANI AUSTRALIA PTY LIMITED Full time

    The Armani Group is a leading luxury fashion house established in 1975 by founder, Giorgio Armani. Renowned for our tailored, unstructured and mínimalist signature style, Giorgio Armani is committed to creating a unique luxury experience for each of our clients. Our extensive portfolio includes apparel, accessories, fragrance, cosmetics, and home...

  • Strategic Client Engagement Director

    3 weeks ago

    Sydney, New South Wales, Australia Citi Full time

    OverviewCiti's Treasury & Trade Solutions business seeks a highly skilled Strategic Client Engagement Director to lead large-scale, long-term projects. This role is crucial in ensuring the strategic alignment and success of these critical initiatives.Job SummaryWe are seeking an experienced Senior Vice President to join our team as a Strategic Client...

  • Global Head of Client Engagement

    7 months ago

    Sydney, Australia Everest Service Company Australia Branch Full time

    Description : It’s an exciting time for Everest Re Group, Ltd. (“Everest”)! As we continue on our journey, we see significant opportunity ahead of us to expand our reach, build diversity, and enhance our capabilities in critical markets. Everest is a leading global reinsurance and insurance provider, operating for nearly 50 years through...

  • Strategic Client Engagement Consultant

    4 weeks ago

    Sydney, New South Wales, Australia Cuscal Limited Full time

    Job OverviewCuscal Limited, a leading player in the Australian payments sector, is seeking an experienced Strategic Client Engagement Consultant to join its Client Delivery Team.About CuscalWe are an unlisted public company and one of five licensed banks in Australia with full direct connectivity and production capability across all domestic payment systems....

  • Client Engagement Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Employsure Full time

    Are you a skilled professional looking for a challenging role that offers excellent career progression and a competitive salary package? Look no further! Peninsula is seeking a highly motivated Client Engagement Specialist to join our team in the ANZ Region.About UsWe are a global industry leader with a strong presence in the HR consultancy and software...

  • Associate Director

    7 months ago

    Sydney, Australia Mintel Full time

    From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of world-class syndicated tools and customized insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients' next big idea. We are looking for...

  • Senior Client Engagement Specialist

    3 weeks ago

    Sydney, New South Wales, Australia MERCER Full time

    About the Role">We are seeking a highly skilled and experienced individual to join our Client Service team at Marsh Pty Ltd in Sydney.This hybrid role requires working at least three days a week in the office, based on a 12-month fixed-term contract. As a Senior Client Engagement Specialist, you will act as a critical link between clients and financial...

  • Senior Client Engagement Manager

    3 weeks ago

    Sydney, New South Wales, Australia Tabcorp Full time

    We're driving innovation and growth in the gambling entertainment industry – through our people, experiences, and relationships. Tabcorp is shaping the future of wagering with industry-leading products and services.Our TAB X team enhances the betting experience of our most valuable customers through digital, in-person, and one-on-one interactions. This...

  • Engagement Manager

    6 months ago

    Sydney, Australia Heidrick & Struggles Full time

    Description : What We Do   Executive Search Engagement Managers play a critical role in the execution of all facets of the executive recruiting lifecycle, from candidate identification to offer negotiation and placement, doing so with a high level of autonomy. Engagement Managers lead end to end searches, deliver the highest level of client service,...

  • Engagement Manager

    7 months ago

    Sydney, Australia Apptio Full time

    Overview: **Overview** As an organization, Apptio has a very strong culture; it is open, transparent, and very customer focused. Leaders in the organization consistently showcase the following key attributes and look to build teams that embrace these qualities every day: - Growth Mindset - Dealing with ambiguity and change - Take ownership and has...