Strategic Client Engagement Consultant

2 weeks ago

Sydney, New South Wales, Australia Cuscal Limited Full time
Job Overview

Cuscal Limited, a leading player in the Australian payments sector, is seeking an experienced Strategic Client Engagement Consultant to join its Client Delivery Team.

About Cuscal

We are an unlisted public company and one of five licensed banks in Australia with full direct connectivity and production capability across all domestic payment systems. Our focus on driving client growth and innovation has enabled us to stay at the forefront of the industry.

The Role

This key position is responsible for working across the client engagement journey from pre-sales through to delivery, ensuring that clients are set up for success. The role encompasses three primary areas:

Pre-Sales and Discovery
  • Promote a basic understanding of Cuscal's standard products, key benefits, market obligations, enablement activities, and business-as-usual activities among clients and prospective clients.
  • Conduct presentations and lead discovery sessions to ensure that client needs and constraints are fully understood and documented.
  • Identify opportunities for sale of further Cuscal products that meet client needs and deepen relationships.
  • Document the gaps between client needs and Cuscal's standard solutions to facilitate effective roadmap, feasibility, and estimation discussions.
Solution Design & Documentation
  • Capture a clear scope of work, deliverables, acceptance criteria, assumptions, and costs in Cuscal's standard format for Statements of Work.
  • Document, analyse, and communicate challenges and solution options that address client needs.
  • Contribute to the development of adaptable and/or re-usable materials to communicate high-level functional solutions for client engagements as part of the sales process.
  • Identify potential delivery risks and mitigation strategies.
Solution Delivery Support
  • Provide a detailed handover to the delivery team at the commencement of implementation.
  • Act as a point of escalation for internal stakeholders and the client throughout the implementation process.
  • Lead and/or contribute to knowledge management and continuous improvement activities.
What We Offer

We provide a competitive salary of approximately $120,000 - $150,000 per annum, depending on experience, along with a range of benefits, including flexible work arrangements, career development opportunities, and access to industry-recognised qualifications.

Our diverse and inclusive workplace offers a unique opportunity to grow with a leading player in the Australian payments sector. If you're passionate about enabling excellent client outcomes, we encourage you to apply.

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