Engagement Manager

6 months ago

Sydney, Australia Apptio Full time

Overview:
**Overview**

As an organization, Apptio has a very strong culture; it is open, transparent, and very customer focused. Leaders in the organization consistently showcase the following key attributes and look to build teams that embrace these qualities every day:

- Growth Mindset
- Dealing with ambiguity and change
- Take ownership and has accountability
- Customer-focused
- Foster an inclusive environment

**You**:
We are seeking individuals with business and technology consulting experience, combined with project management experience, to implement SaaS solutions for our customers. Engagement Managers own and lead customer engagements and function as integrator between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will work closely with customers and the Apptio Field Delivery team to project manage the deployment and roll out of customer solutions. If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for

**Us**:
**Responsibilities**:

- Own and lead multiple, simultaneous customer engagements implementing the Apptio SaaS solution, following Apptio methodology and utilizing project management best practices
- Develop effective and productive customer relationships that enable Apptio to become a trusted advisor for our customer’s IT executives
- Provide both engagement and TBM leadership to the customer
- Provide business acumen for customers and strive to understand the business problem we are solving in order to best deploy the solution and exceed customer expectations
- Gather functional and business requirements from client and translate into a functional design that aligns to customer needs and defined project scope, resulting in a successful deployment and adoption of the Apptio solution
- Manage project team activities and oversee completion of deliverables, managing schedules, meeting milestones, and ensuring technical success
- Work with the product management and development organization to channel client feedback and solutions into future releases of the Apptio product suite
- Collaborate with other departments in the company to achieve customer satisfaction and resolve customer issues in a timely fashion

Qualifications:
**Basic Qualifications**:

- 8+ years of system implementation or consulting experience with at least five years as a senior consultant or project manager
- Bachelor's degree in engineering, Computer Science, MIS, Finance or equivalent experience
- Demonstrated project management skills and proven ability to execute against a defined methodology and deliver projects within scope, budget, and timeline
- Role is open for both Sydney and Melbourne locations

**Preferred Qualifications**:
**General**
- Demonstrated client relationship and interpersonal skills
- Consulting experience in enterprise systems implementations
- Excellent organizational, analytical, and problem-solving skills
- Client-focused attitude and ability to be a customer advocate
- Team player, with effective and productive communication and presentation skills
- Strong analytical and problem-solving skills, and ability to translate complex information into simple solution requirements
- Experience with data analysis projects

**Business Domain Focus**

LI-CB1

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