Global Head of Client Engagement

6 months ago


Sydney, Australia Everest Re Group, Ltd. Full time

Title:
Global Head of Client Engagement

Company:
Everest Service Company Australia Branch

Job Category:
Underwriting

**Job Description**:
It’s an exciting time for Everest Re Group, Ltd. (“Everest”) As we continue on our journey, we see significant opportunity ahead of us to expand our reach, build diversity, and enhance our capabilities in critical markets.

Everest is a leading global reinsurance and insurance provider, operating for nearly 50 years through subsidiaries in the Bermuda, Canada, Europe, Singapore, US, and other territories. Our strengths include extensive product and distribution capabilities, a strong balance sheet, and an innovative culture. Throughout our history, Everest has maintained its discipline and focuses on creating long-term value through underwriting excellence and strong risk and capital management. But the most critical asset in this organization is our people.

At Everest, we are committed to the development of our people. We offer dynamic training & professional development to our employees. You will benefit from career development and learning opportunities that will let you set career goals and fulfill them, including:

- Generous tuition/continuing education reimbursement
- Mentoring opportunities
- Flexible work arrangements
- Talent development initiatives
- Networking groups

Everest is a growth company with $14 Billion of Gross Written Premium offering Property, Casualty and specialty products among others, through its various operating subsidiaries located in key markets around the world. Everest has been a global leader in reinsurance with a broad footprint, deep client relationships, underwriting excellence, responsive service and customized solutions. Our insurance arm draws upon impressive global resources and financial strength to tailor each policy to meet the individual needs of our customers.

Throughout International see great opportunity to expand our markets, growing the company and continuing to build a local presence in many more countries. To support this, we are currently looking for a Head of Client Engagement International.

This position will be based in theoffice with a hybrid schedule that has the option of working two days remotely each week.

Role Purpose:
We are looking for an experienced Head of Client Engagement to add value to our growth activities by leading and overseeing the development and execution of strategies to build and maintain strong relationships with clients. This involves understanding client needs, ensuring client satisfaction, and collaborating with internal teams to deliver exceptional products or services. The Head of Client Engagement plays a pivotal role in driving business growth through effective targeting, communication, customer retention, and identifying opportunities for upselling or cross-selling.

Key Accountabilities:

- Drive client engagement:

- Build relationships and revenue streams by partnering with existing and prospective clients (not Brokers)
- Executive Sponsorship strategy across Europe and Underwriting community
- Collaborate with clients to help build string communication channels and internal alignment
- Build, maintain and animate the client relationships through face to face meetings and entertainment strategy
- Thought leadership communication through the ongoing providing of consultations, recommendations, research, etc. to existing and prospective clients
- Identify opportunities for increased client engagement (cross-sell, up-sell)
- Drive the roll out of the International Targeted pipeline and sale funnel in the region
- Leads the pursuit and capture of client renewals and retention
- Ensure presence and involvement at key industry events and risk management forums
- Establish and manage a client event calendar
- Empower our organisation:

- Define and execute client Go-to market strategies, client penetration strategy by product and country
- Map and communicate capabilities and risk appetite
- Build customer advocates and client advisory boards: develop deep strategic client relationships and build a loyal client base that actively advocates for our company
- CRM tool and overarching strategy and process
- Identify and deploy best practices across international regions
- Advance our client analytics and market intelligence capabilities
- Serve our trading partners:

- Provide timely responses to client inquiries
- Support the client navigating the company (senior management, UW, claims, risk engineering, etc.)
- Develop voice of the client survey
- Spearhead or contribute to transversal initiatives

Main stakeholders for an active collaboration:

- Chief Commercial Officer International
- International Insurance Head
- Regional / Country heads and distribution teams
- International product heads
- Marketing and Communication

Professional Experience:

- Proven experience in sales and/or marketing and managing relationships with key clients
- In-depth understanding of market r



  • Sydney, Australia Everest Insurance Full time

    Global Head of Client Engagement Title: Global Head of Client Engagement Company: Everest Service Company Australia Branch Job Category: Underwriting **Job Description**: It's an exciting time for Everest Re Group, Ltd. ("Everest")! As we continue on our journey, we see significant opportunity ahead of us to expand our reach, build diversity, and enhance...


  • Sydney, Australia Everest Service Company Australia Branch Full time

    Description : It’s an exciting time for Everest Re Group, Ltd. (“Everest”)! As we continue on our journey, we see significant opportunity ahead of us to expand our reach, build diversity, and enhance our capabilities in critical markets. Everest is a leading global reinsurance and insurance provider, operating for nearly 50 years through...


  • Sydney, New South Wales, Australia Everest Service Company Australia Branch Full time

    Job DescriptionAt Everest Service Company Australia Branch, we are seeking a skilled Global Head of Client Engagement to lead our client engagement initiatives globally. As a key member of our leadership team, you will be responsible for developing and executing strategies to build and maintain strong relationships with our clients.The ideal candidate will...


  • Sydney, New South Wales, Australia Client Full time

    About UsAt Wavemaker, we strive to help businesses grow and thrive. Our team of experts works collaboratively to develop innovative solutions that meet the unique needs of our clients.

  • Global Head of Product

    6 months ago


    Sydney, Australia HR GO Recruitment Full time

    **Global Head of Product**: **New South Wales - Sydney** **up to $181000 per annum, Super + Bonus** **Permanent** Engineering - Job Reference - 610986 **Global Head of Product** **Sydney** **Salary Circa $180,000 p.a. + Super + Bonus** **Permanent, full time** *** Are you looking for a senior role where you can use your extensive product development...


  • Sydney, Australia Aon Corporation Full time

    Posting Description: - Lead an impactful and driven Placement team, supporting some of Australia’s best-known brands - Join a core group of senior leaders within Commercial Risk in Australia, bringing content, capability and innovation to support our client delivery - Aon offers Hybrid working, Open to applicants in Sydney and Melbourne **Aon is in the...


  • Sydney, Australia Aon Full time

    Lead an impactful and driven Placement team, supporting some of Australia’s best-known brands Join a core group of senior leaders within Commercial Risk in Australia, bringing content, capability and innovation to support our client delivery Aon offers Hybrid working, Open to applicants in Sydney and Melbourne Aon is in the business of better...

  • Global Head of Product

    6 months ago


    Sydney, Australia RHL Recruitment Full time

    Direct and manage the Engineering team - Support and collaborate with all other departments - Design, plan, implement, manage and control all product activities **Global Head of Product** **Sydney** **Salary Circa $180,000 p.a. + Super + Bonus** **Permanent, full time** Are you looking for a senior role where you can use your extensive product development...


  • Sydney, Australia Dentsu Aegis Network Full time

    The purpose of this role is to own the day-to-day client relationship and all elements of delivery. Including, implementation of the strategic vision for the client, delivery against the financial targets set and building a trusted relationship with the client. Job Title: Head of Client Partnerships/Client Partner **Job Description**: dentsu is a network...

  • Product Manager

    6 months ago


    Sydney, Australia WiseTech Global Full time

    Are you passionate about tackling complex industry challenges? At our Sydney Head Office, we're home to approximately 30 dynamic teams dedicated to unraveling intricate industry problems. Currently, we're on the lookout for a seasoned expert in Global Trade Regulations to spearhead the development of compliance software for our flagship product, CargoWise....

  • Product Manager

    6 months ago


    Sydney, Australia WiseTech Global Full time

    Are you passionate about tackling complex industry challenges? At our Sydney Head Office, we're home to approximately 30 dynamic teams dedicated to unravelling intricate industry problems. Currently, we're on the lookout for a seasoned expert in Global Trade Regulations to spearhead the development of compliance software for our flagship product, CargoWise....

  • Head of Client Success

    2 months ago


    Sydney, Australia ADAPT Ventures Pty Ltd Full time

    **Core business activities of Adapt Ventures** ADAPT is a specialist IT Research & Advisory firm providing local market insights and benchmarking data to Australia’s senior technology and business community. Through our industry-leading conferences, private roundtable events and Australian-dedicated technology research we equip business leaders with the...

  • Head of Operations

    6 months ago


    Sydney, Australia Manning Global Full time

    Our client, an eCommerce logistics and last mile delivery expert, is searching for a ** Head of Operations ** to join their business in *** **Australia ** **.** **Position Title**: **Head of Operations** **Position Type**: - Permanent**Start Date**: - ASAP**Location**: - Sydney, Australia**Contact**: - Bianca Papa | +49 (0) 89 23 88 98...


  • Sydney, New South Wales, Australia Client Full time

    OverviewWavemaker is a global media agency that believes there is always a better way to grow. Our mission is to positively provoke growth for our clients, people, and partners by shaping decisions and experiences through media, content, and technology.We are part of GroupM and WPP, the largest media buying alliance and marketing communications group in the...


  • Sydney, New South Wales, Australia WiseTech Global Full time

    About UsWiseTech Global is a visionary leader in software solutions for logistics service providers worldwide, serving over 12,000 clients across countries.Job Title: Global Logistics ArchitectRole OverviewWe're seeking an experienced Technical Product Manager to lead the evolution of our cloud solutions and enhance our digital and global trade services.Key...


  • Sydney, New South Wales, Australia OakTree Full time

    About OaktreeOaktree is a leading global investment manager specializing in alternative investments, with a significant presence in 23 cities worldwide. The firm's asset base stands at $192 billion as of the latest reporting period.Job DescriptionWe are seeking a highly skilled Strategic Client Engagement Director to join our Client Relations Department....


  • Sydney, New South Wales, Australia WiseTech Global Full time

    Job DescriptionWe are seeking a highly skilled Global Relationship Strategist to join our team at WiseTech Global. As a key member of our Global Key Account Management Team, you will play a critical role in maintaining and growing strategic client relationships.About the RoleThis is an exciting opportunity for a seasoned professional with a background in Key...


  • Sydney, Australia London Stock Exchange Group Full time

    Head of Client Coverage, IIG, Pacific **About FTSE Russell** FTSE Russell is a global index leader that provides innovative benchmarking, analytics and data solutions for investors worldwide. FTSE Russell calculates thousands of indexes that measure and benchmark markets and asset classes in more than 70 countries, covering 98% of the investable market...


  • Sydney, Australia Circular Economy Systems Full time

    **Description**: About the role At CES, we have ambitious targets to keep billions of drink containers out of landfill and transform them into resources that can be used again and again. Reporting to the Head of Product, in this role you will work closely with our Container Deposit Scheme clients across Australia and help grow our business by strengthening...


  • Sydney, New South Wales, Australia WiseTech Global Full time

    Job DescriptionWe are seeking an experienced Strategic Client Partner to join our team at WiseTech Global. In this role, you will be responsible for developing and maintaining strong relationships with key clients in Japan.Key Responsibilities:Proactively engage with clients via phone, email, and MS Teams to gain their trust and establish a regular...