National Skills Coordinator
2 weeks ago
National Skills Coordinator
**Division**: Boral Constr Mat Limited
**Department**: OVERHEAD CMC
**Work type**: Permanent - full time
**Location**: Sydney
**Your next opportunity**
Collaborate with National Contact Centers to design uniform training methods and spearhead the launch of essential training initiatives. Based in North Ryde, you will take charge of implementing and providing continuous support for the Knowledge Management System tailored for National Contact Centers.
**Your day will involve**:
- Plan, design and deliver a standardized national onboarding package for contact center personnel, ensuring a consistent and effective introduction to key processes.
- Formulate competencies and metrics aligned with specific skills, providing a clear framework for performance evaluation
- Evaluate the existing knowledge management practices to determine areas for improvement.
- Lead regional team upskilling initiatives, focusing on enhancing the training capabilities of regional Contact Centre Managers and Team Leads, and Administration Leads
- Established mechanisms to build and strengthen the capability of teams, fostering a culture of continuous improvement and expertise.
- Develop a system and online training modules tailored for use in contact centers.
**What are we looking for?**
- Certificate IV Training and Assessment
- Proficiency in planning, designing, and executing comprehensive training programs tailored to contact centres.
- Demonstrated mindset for Continuous Improvement (CI) and digital proficiency.
- Expertise in frontline training, including the ability to deliver in person and virtual training
- Formulated competency frameworks to guide skill development and performance assessments.
- Experienced with computer skills in Microsoft Office programs, including Microsoft Planner
**What’s on offer?**
- Attractive salary package reflective of your skills and experience
- Modern offices and workstations, close to public transport options
- Join an industry aimed at offering value to the community & committed to Zero Harm.
**About Boral**
We are Australia’s leading vertically-integrated construction materials solution provider and have been helping to build and enable a strong, modern Australia for more than 75 years. Our integrated network includes upstream assets - quarries, cement operations and our bitumen JV - and downstream operations across, recycling, concrete and concrete placing and asphalt.
Our people provide solutions to help customers and stakeholders build a sustainable future in a changing world. Our values are what matters to us and guide our behaviours**: Safety, Teamwork, Ambition, Accountability and Respect.**
We’re proud of our legacy as a great Australian business and have a strong foundation to improve and continue fulfilling our purpose and what we do best - building something great.
- Boral values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age. _
**Application closing date**: 28 Feb 2024
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