Donations & Database Coordinator - Regular Giving

6 months ago

Sydney, Australia Beaumont People Full time

Full time - 18-month contract role | located in Sydney CBD (2000)
- Extra leave between Christmas and New Years and an incredibly supportive culture
- Fantastic opportunity to find meaningful work in the NFP sector

**Donations and Database Regular Giving Coordinator | 18-month contract**
- Full-time - 18-month contract role | located in Sydney CBD (2000) close to multiple transit options
- Great benefits include extra leave between Christmas and New Years and an incredibly supportive culture
- Fantastic opportunity to find meaningful work in the NFP sector at The Fred Hollows Foundation

**About the Organisation**

The Fred Hollows Foundation is an independent, not-for-profit, politically unaligned, and secular international development organisation. They work in more than 25 countries to help train and empower local eye doctors, nurses and health workers to create a sustainable system of care in the communities that need it most. They also provide equipment, fund research, and support advocacy to improve eye health.

**About the Role and Responsibilities**

The Donations and Database Coordinator - Regular Giving is responsible for managing the Foundations growing regular giving program and delivering first-class customer care to the foundation's supporters, stakeholders and internal teams by providing data and insights.

Your day will include management of the database (Raisers Edge), processing monthly donations and responding to enquiries by the foundation's supporters.

A typical day would look like:

- Prepare and process monthly credit card and direct debit data for pledge runs and re-attempts
- Manage the integrity of data with monthly donors and gifts
- Quality check and import data from Face to Face fundraising agencies
- Reconcile fundraising invoices and credit notes
- Assist with the efficiency and effectiveness of the database - Raisers Edge including assisting with the integrity of data
- Respond to any disputes, complaints and feedback

**Essential Requirements**
- Experience with Raiser’s Edge database or a similar CRM platform
- Excellent customer service and relationship-building capabilities
- A positive, energetic, and empathetic nature
- First-class written and verbal communication skills
- The ability to work as part of a close-knit team, with the skills to work autonomously when needed
- Be highly proficient in Microsoft Office suite (Word, Excel, Outlook)
- Excellent multitasking, time management and organisational skills, without losing attention to detail
- Experience within an office administration or data entry role, employment within the sector is desirable

**How to Apply

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