Donations & Database Coordinator - Single Giving

6 months ago

Sydney, Australia Beaumont People Full time

Full time - 18-month contract role | located in Sydney CBD (2000)
- Extra leave between Christmas and New Years and an incredibly supportive culture
- Fantastic opportunity to find meaningful work in the NFP sector

**Donations and Database Coordinator - Single Giving | 18-month contract**
- Full time - 18-month contract role | located in Sydney CBD (2000) close to multiple transit options
- Great benefits include extra leave between Christmas and New Years and an incredibly supportive culture
- Fantastic opportunity to find meaningful work in the NFP sector at The Fred Hollows Foundation

**About the Organisation**

The Fred Hollows Foundation is an independent, not-for-profit, politically unaligned, and secular international development organisation. They work in more than 25 countries to help train and empower local eye doctors, nurses and health workers to create a sustainable system of care in the communities that need it most. They also provide equipment, fund research, and support advocacy to improve eye health.

**About the Role and Responsibilities**

The Donations and Database coordinator is responsible for the management of the Supporter database (Raiser’s Edge), processing donations and delivering first-class customer care to the foundation's supporters, stakeholders and internal teams by providing insights.

Your day will include:

- Process and sort donations that come via phone or mail
- Assist with the efficiency of the database - Raiser’s Edge including assisting with the integrity of data
- Import and maintain data on the database - Raisers Edge
- Assist with the reconciliation of donation income
- Troubleshoot day-to-day issues that could arise, including website or payment gateways

**Essential Requirements**
- Demonstrated experience in a customer-facing role
- First-class verbal and written communication and interpersonal skills
- Proficient in MS Office and previous experience in Raiser’s Edge or similar CRM
- Experience in high volume data entry role
- The ability to work as part of a close-knit team, with the skills to work autonomously when needed
- Excellent multitasking, time management and organisational skills, without losing attention to detail
- Confident, enthusiastic, empathetic and professional
- Previous experience in the not-for-profit sector is highly desirable

**How to Apply

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