Guest Relations Concierge

5 months ago

Sydney, Australia AMP Full time

**Guest Relations Concierge**

**12 Month Fixed Term Contract**

If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.

For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

**Help people create their tomorrow, while you create yours**

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 170 years.

If we do our job well, we genuinely add to the prosperity of our country and its people.

AMP Guest Relations team will be our Ambassadors for the Quarter Quay Tower (QQT). This striking building was designed by leading Danish architects 3XN with a staggered glass facade showcasing stunning Harbour Bridge and Opera House views. QQT has been designed as a vertical village, to promote networking, collaboration and communication across the business.

"You put clients at the heart of everything you do". Your warm smile, your professionalism, your personal presentation and attentive and welcoming attitude, creates amazing first and last impressions for everyone that comes through our doors.

**How you'll make an impact**
- Reservation management - prioritising, approving and coordinating booking requirements across multiple floors including community spaces, client meeting rooms and boardrooms.
- Providing guidance - recommending catering and AV services that suit client requirements.
- Lobby hosting - welcoming guests warmly and effortlessly assisting with registration and wayfinding.
- Providing advice in relation to event capability, preparing quotes, coordinating and providing function sheets to support successful event management from booking to execution.
- Coordinating site inspections and induction tours for visitors, new starters, event coordinators as required.
- Managing the technology relating to the meeting rooms and visitor management by ensuring complete usage, accurate input of requirements and creating a positive guest experience

**What you will bring to the team**
- Ideally at least 2 years' experience in a client facing role.
- Tech savvy with proficiency in Microsoft Office Suite.
- Superb time management and organisational skills.
- Initiative and innovative way of thinking with a high level of attention to detail and accuracy.

Your hospitality, corporate concierge and hotel experience will be well regarded.

This is your wonderful opportunity to be part of a team that excels in providing an exceptional customer experience, a team sharing a mindset of continuous learning, respect and integrity when supporting each other, a team that is proactive, flexible and thrive in a fast-paced environment.

If you would like to obtain a detailed Job Description or discuss the role further, please call Milica Radomir on 02 9257 5036

**You'll thrive here if...**

If you can adapt from BAU to the ambiguous with ease, you'll do well here. Change is never easy, so bring your commitment, grit and growth mindset.

Because we run lean, you'll be expected to jump in and deliver across a variety of areas. Meaning, you'll be closer to the action and executive decisions that influence where we go next.

If you're someone that can hold their own, you'll find AMP quite liberating.

**Why we think you'll love working at AMP**

Doing what we've always done is not an option, so your clever ideas will get airtime here. You'll be encouraged to speak up and try new things. If they don't work, we move on - better for it.

We know there's no one way of doing things. So, you won't have to sacrifice who you are or how you work to fit in here. We're inclusive and flexible in many of the ways you'd expect. And in some of the ways you wouldn't. As long as your health and wellbeing come first - at home and at work.

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you'll find moments to connect, feel valued and do meaningful work.

Whether it's through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.

**We believe in the power of inclusion and diversity**

We're dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes

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