IT Service Desk Team Leader

6 months ago

Brisbane, Australia u&u Recruitment Partners Full time

Rare opportunity to join an enterprise environment as the IT Service Desk Team Leader.

This role, manages a team of IT client service officers who are responsible for our Incident Management and Service Request practices, providing excellent customer service, prompt and accurate client responses, proactively managing adherence to agreed service levels and when possible, exceeding client's expectations.

Working as part of a dynamic and collaborative team, this role is crucial in ensuring this large business has reliable digital services.

**Your skills and responsibilities will include**:
Lead the IT Service Desk team to ensure the professional, courteous and timely support to staff and facilitate the effective, efficient and timely delivery, or restoration, of digital, ICT services;
Plan, direct and control both the Service Desk and Hub operations; through the monitoring, tracking, reporting and improvement of support services and processes to ensure they meet business requirements and expectations;
Oversee resource planning and scheduling including after hours and emergency coverage, managing team performance and KPIs, adherence with service management processes i.e., incident, service requests, knowledge, change, problem and configuration management (CMDB);
Perform the day-to-day duties of ITSM Practice Manager for Service Desk, Incident Management and Service Request Management, reporting to Team Lead as Practice Owner. Responsible for ensuring DTI adheres to standards and practices, managing at operational level daily, maintaining overall practice efficiency; and

Provide senior technical support, training and advice to the team including, but not limited to; networking, access management, end user devices and services, Microsoft 365 products.

**Your skills and experiences will include**:
Proven experiences as a Lead in a commercial IT Service Desk environment;
Demonstrated high level of motivation and aspire to exceed client expectations;
Proven prior experience in Service desk & desktop support, including an understanding of security issues, network services, cloud technologies, access administration, SOE / MOEs and Microsoft and Azure products;
Strong Digital leadership and management skills, including change management, fostering a culture of continuous improvement; and

High level knowledge of ITIL with detailed knowledge of Service Desk & Incident Management.

Please submit your resume in Word format only.

  • Service Desk Team Lead

    6 months ago

    Brisbane, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....

  • Service Desk Team Lead

    5 months ago

    Brisbane, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....

  • Service Desk Team Leader

    5 months ago

    Brisbane, Australia M&T Resources Full time

    **Brisbane** **IT & Telecomms** Help Desk / Support We have partnered with a Queensland Government department, and we are looking for a people leader to join our client’s corporate IT service desk as a **Team Leader**. This is a critical role in ensuring the successful delivery of technical support and client services in line with the organisations...

  • IT Service Desk Team Leader

    1 month ago

    Brisbane, Queensland, Australia Icon Group Full time

    Job Title: IT Service Desk Team LeaderAbout the Role:We are seeking an experienced IT Service Desk Team Leader to manage the day-to-day operations of our centralised IT Service Desk, located in our global head office in South Brisbane. The successful candidate will oversee and ensure the delivery of technology support services and operations, allowing end...

  • IT Service Desk Team Leader

    3 weeks ago

    Brisbane, Queensland, Australia Icon Group Full time

    About the RoleWe are seeking an experienced IT Service Desk Team Leader to join our team in Brisbane. As a key member of our IT department, you will be responsible for managing the day-to-day operations of our centralised IT Service Desk.Key ResponsibilitiesManage the day-to-day operations of the IT Service Desk, ensuring efficient and effective delivery of...

  • IT Service Desk Team Leader

    3 months ago

    Brisbane, Australia Icon Group Full time

    Information Technology Brisbane Full Time Icon Group Icon is Australia’s largest and fastest growing integrated cancer care provider with an emerging presence in New Zealand, England, Singapore, and China. The Group brings together all aspects of care from day oncology to radiation oncology, chemotherapy compounding and pharmacy services for the benefit...

  • IT Service Desk Team Leader

    3 weeks ago

    Brisbane, Queensland, Australia Icon Group Full time

    Job Title:IT Service Desk Team LeaderIcon Group is a leading cancer care provider with a presence in Australia, New Zealand, England, Singapore, and China. As the IT Service Desk Team Leader, you will be responsible for managing the day-to-day operations of our centralized IT Service Desk.Key Responsibilities:Ensure the IT Service Desk team is efficiently...

  • Service Desk Officer

    6 months ago

    Brisbane, Australia Clicks IT Recruitment Full time

    Clicks IT Recruitment is currently working with a government department based in the Brisbane CBD. They are responsible for providing front line IT services to a range of other government departments. Internally, they have dedicated teams providing support across Level 1-3. Currently they are looking for 2 **Service Desk Analysts** to join their Level 1-2...

  • Team Leader

    5 months ago

    Brisbane, Australia Queensland Health Full time

    **The role**: You will proactively, professionally and regularly with the clinical information systems unit customer base and provide timely, accurate and high-quality information that supports clinical service delivery, process improvement and decision making. **Other key responsibilities include**: - Adhere to defined service quality standards, health...

  • Service Desk Analyst

    6 months ago

    Brisbane, Australia Brennan IT Full time

    **Brennan IT** At Brennan IT, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business. *** **Brennan...

  • IT Service Desk Team Leader

    4 weeks ago

    Brisbane, Queensland, Australia Icon Group Full time

    About the RoleWe are seeking an experienced IT Service Desk Team Leader to join our team at Icon Group. As a key member of our IT department, you will be responsible for managing the day-to-day operations of our centralized IT Service Desk, located in our global head office in South Brisbane.Key ResponsibilitiesEnsure the team is efficiently and effectively...

  • Service Desk Officer

    6 months ago

    Brisbane, Australia Clicks IT Recruitment Full time

    Clicks IT Recruitment is currently working with a large organisation in Brisbane. They provide a range of IT support to their staff and pride themselves on their quality of service. Currently they are looking for a Service Desk Analysts to join their team that is currently working from Brisbane CBD with 2 days at home each week once induction and training...

  • Service Desk Analyst L1

    6 months ago

    Brisbane, Australia Brennan IT Full time

    **Why work for Brennan?** **Brennan offers an excellent remuneration package and benefits including**: - An environment that embraces learning and development of all employees - A focus on health and well-being - social club, sporting teams, health checks, poker, and trivia nights and more! - Discounted IT hardware and software products - A strong culture...

  • Service Desk Officer

    5 months ago

    Brisbane, Australia Parliamentary Service Full time

    Are you passionate about providing excellent customer service and technical support? Do you want to work in a dynamic and fast-paced environment that supports the work of the Queensland Parliament? If so, we have an exciting opportunity for you! About us The Parliamentary Service is established to provide a range of procedural, administrative and support...

  • Service Desk Analyst L1

    5 months ago

    Brisbane, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....

  • Service Desk Team Lead

    3 months ago

    Brisbane, Australia Queensland Fire Department Full time

    About us The Queensland Fire Department (QFD) provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response, including road crash rescue, bushfire, hazardous material, technical and...

  • Team Lead Ict Service Desk

    3 weeks ago

    Brisbane, Australia Queensland Treasury Full time

    The service desk is the first point of contact for resolving incidents and providing ICT services to both internal and external clients. The ICT service delivery team relies on established processes to ensure the consistent and reliable delivery of services for QRO. **Your typical day as a Team Lead, ICT Service Desk may include**: - Providing leadership,...

  • Service Desk Analyst

    6 months ago

    Brisbane Central Business District, Australia Clicks IT Recruitment Full time

    Clicks IT Recruitment is currently working with a large organisation in Brisbane. They provide a range of IT support to their staff and pride themselves on their quality of service. Currently they are looking for a Service Desk Analysts to join their team that is currently working from the CBD with 2 days at home each week once induction and training is...

  • IT Service Desk Team Leader

    5 days ago

    Brisbane, Queensland, Australia Icon Group Full time

    At Icon Group, we are seeking a highly skilled and experienced IT Service Desk Team Leader to join our global head office in South Brisbane. As a key member of our technology team, you will be responsible for managing the day-to-day operations of our centralised IT Service Desk.The successful candidate will have a proven track record of leadership experience...

  • Team Leader

    5 months ago

    Brisbane, Australia Hudson Australia Full time

    Our client is a mid size government organisation, seeking a team leader to lead the service desk team. As the Team Leader you'll play a pivotal role in ensuring that IT Service Desk operates seamlessly, delivering top-notch technical support and client services that align with our business objectives **Key Responsibilities**: - Lead and manage the IT...