IT Service Desk Team Leader

3 weeks ago


Brisbane, Queensland, Australia Icon Group Full time
About the Role

We are seeking an experienced IT Service Desk Team Leader to join our team in Brisbane. As a key member of our IT department, you will be responsible for managing the day-to-day operations of our centralised IT Service Desk.


Key Responsibilities

  • Manage the day-to-day operations of the IT Service Desk, ensuring efficient and effective delivery of technology support services
  • Lead and drive continual improvement of all facets of the IT Service Desk service and operations
  • Oversee and ensure the team is efficiently executing its operational deliverables, activities, and tasks
  • Build relationships across the organisation, providing effective team management

What You'll Bring

  • Leadership experience in an IT Support environment with a proven ability to keep a team engaged and motivated
  • Experience working in an ITIL-driven environment and working knowledge of ITIL processes and practices
  • Relevant qualifications in IT or a related field
  • Working knowledge of common IT hardware, software, and applications used within a corporate environment
  • Passion and dedication for service with an ability to build and maintain relationships at all levels
  • Exceptional interpersonal skills with a proactive and curious mindset

About Us

At Icon Group, we remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally. We are a values-driven organisation and our leaders are strong believers in empowering people to thrive in their career through personal and professional growth and development.


What We Offer

  • Access to novated lease options via our partner RemServ
  • Lucrative company-wide Rewards Portal
  • Employee Assistance Program
  • Development Pathways
  • Online Courses
  • Access to paid parental leave and the ability to purchase additional annual leave

How to Apply

If you are interested in joining our team, please apply now and attach a cover letter and resume to your application to show us what inspired you to apply for the role.



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