Service Desk Analyst

3 months ago

Brisbane, Australia Brennan IT Full time

**Brennan IT**
At Brennan IT, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business.

***

**Brennan IT offers an excellent remuneration package and benefits including**:

- An awesome team of people to work with
- Flexible working arrangements
- Opportunity to gain certifications and be rewarded for it too
- Tailored career development plans to suit your aspirations
- High levels of reward and recognition for over achieving
- A company that genuinely cares about YOU
- A focus on health and wellbeing - social club, sporting teams, discounted technology purchases, health checks and more

**The role**:
As part of our continued growth, Brennan IT is looking for a Service Desk Analyst

**Key Responsibilities**:

- Provide 1st technical support to Brennan's client's, staff and senior leadership across Australia
- Resolve high impact technical challenges across the client's IT environment, including problem management to ensure root cause issues are addressed.
- Coordinate, collaborate and escalate incidents within established timelines
- Provide specialist support for incidents raised via the global service desk and maintain ownership of these incidents
- Liaise confidently when engaging with our clients and provide outstanding customer service

**What skills and experience you bring**:

- Minimum of 1 year experience in a similar role is ideal: Microsoft - Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare and Virtualization support.
- Proven ability to work across teams, and to build and maintain effective relationships with clients and staff
- Hands-on experience troubleshooting support issues across numerous enterprises
- Good time management, strong analytical and problem-solving skills
- Strong communication and interpersonal skills
- Current IT certifications

**Note**: As part of our hiring process, you will be required to undertake a National Criminal History Check.

**Brennan IT** is an equal-opportunity employer

  • Service Desk Analyst

    1 week ago

    Brisbane, Queensland, Australia Randstad Full time

    {"title": "Service Desk Analyst", "content": "Service Desk AnalystRandstad is seeking a skilled Service Desk Analyst to join our team in Brisbane. As a Service Desk Analyst, you will be responsible for providing technical support to our customers, resolving issues, and maintaining a positive customer experience.Key Responsibilities:Provide level 2 support...

  • IT Service Desk Analyst

    5 months ago

    Brisbane, Australia Novotech Asia Full time

    **About Novotech** Novotech is the Asia-Pacific CRO designed for biotech, accelerating clinical development via cutting-edge technology to improve patient lives. Working in a fast-paced and adaptable environment, we strive to set the benchmark for both business and clinical trial performance across all clinical trial phases and therapeutic areas. Our...

  • Service Desk Analyst

    7 days ago

    Brisbane, Queensland, Australia Queensland Fire and Emergency Services Full time

    About the RoleWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at Queensland Fire and Emergency Services. As a Service Desk Analyst, you will be responsible for providing timely and quality ICT service desk support services for departmental and/or operational staff and volunteers.Key ResponsibilitiesProvide Tier 1...

  • Service Desk Analyst

    4 days ago

    Brisbane, Queensland, Australia Queensland Fire and Emergency Services Full time

    About the RoleWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at Queensland Fire and Emergency Services. As a Service Desk Analyst, you will be responsible for providing timely and quality ICT service desk support services for departmental and/or operational staff and volunteers.Key ResponsibilitiesProvide Tier 1...

  • Service Desk Analyst

    10 hours ago

    Brisbane, Queensland, Australia Queensland Fire and Emergency Services Full time

    About the RoleWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at Queensland Fire and Emergency Services. As a Service Desk Analyst, you will be responsible for providing timely and quality ICT service desk support services for departmental and/or operational staff and volunteers.Key ResponsibilitiesProvide Tier 1...

  • Service Desk Analyst

    1 day ago

    Brisbane, Queensland, Australia Queensland Fire and Emergency Services Full time

    About the RoleWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at Queensland Fire and Emergency Services. As a Service Desk Analyst, you will be responsible for providing timely and quality ICT service desk support services for departmental and/or operational staff and volunteers.Key ResponsibilitiesProvide Tier 1...

  • Service Desk Analyst

    1 week ago

    Brisbane, Queensland, Australia Paxus - Technology + Digital Talent Full time

    Service Desk AnalystWe are seeking an experienced Service Desk Analyst to join our IT team. As a key member of our team, you will be responsible for delivering exceptional technical support, demonstrating outstanding customer service skills, and exhibiting proficiency in collaborating with diverse stakeholders to effectively address software and hardware...

  • Service Desk Analyst

    3 days ago

    Brisbane, Queensland, Australia Southern Cross Care Queensland Full time

    About the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at Southern Cross Care Queensland. As a Service Desk Analyst, you will be the first point of contact for internal and external customers seeking technical assistance via phone, email, or in-person.Key ResponsibilitiesProvide timely and effective technical support for...

  • Service Desk Analyst

    4 months ago

    Brisbane, Australia Icon Group Full time

    **Information Technology** **Brisbane** **Full Time** **Icon Group** **Service Desk Analyst - Icon Group** Join our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide level 1 IT Service Desk support for all divisions of our organisation globally. This is an...

  • Service Desk Analyst

    3 months ago

    Brisbane Central Business District, Australia HAYS Full time

    Busy State Government department seeking a Service Desk Analyst for a 12-month contract. **Your new company** Hays Technology have partnered with a highly sought-after State Government department to assist in filling a vacancy in their thriving service desk. With a 12-month contract available and a strong chance of extending, you don't want to miss out on...

  • IT Service Desk Analyst

    10 hours ago

    Brisbane, Queensland, Australia Norton Rose Fulbright Full time

    About UsNorton Rose Fulbright is a leading global law firm that delivers legal services to multinational blue-chip companies and government bodies. Our firm is committed to providing cutting-edge technology to enable our lawyers and staff to deliver exceptional services and remain competitive.The RoleOur IT Service Desk team is known for its collaborative...

  • IT Service Desk Analyst

    1 day ago

    Brisbane, Queensland, Australia Norton Rose Fulbright Full time

    About UsNorton Rose Fulbright is a leading global law firm that delivers legal services to multinational blue-chip companies and government bodies. Our firm is committed to providing cutting-edge technology to enable our lawyers and staff to deliver exceptional services and remain competitive.The RoleOur IT Service Desk team is known for its collaborative...

  • Service Desk Analyst

    4 months ago

    Brisbane, Australia Icon Group Full time

    **Information Technology** **Brisbane** **Full Time** **Icon Group** **Service Desk Analyst - Icon Group** Join our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide level 1 IT Service Desk support for all divisions of our organisation globally. - We offer a...

  • Service Desk Analyst

    3 months ago

    Brisbane, Australia Icon Group Full time

    **Information Technology** **Brisbane** **Full Time** **Icon Group** **Service Desk Analyst - Icon Group** Join our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide level 1 IT Service Desk support for all divisions of our organisation globally. - We offer a...

  • IT Service Desk Analyst

    3 weeks ago

    Brisbane, Australia Norton Rose Fulbright Full time

    Description About us Norton Rose Fulbright is a leading global firm that delivers legal services to multinational blue-chip companies and government bodies. Access to cutting edge and high-availability technology is crucial to enabling our lawyers and other staff to deliver those services and remain competitive, meaning our team is continually...

  • Service Desk Analyst

    1 week ago

    Brisbane, Australia Great Southern Bank Full time

    Service Desk AnalystAs a Service Desk Analyst you will provide high quality customer service and technical support to our team members at Great Southern Bank. Through effective communication you will keep team members informed on the status of IT incidents and requests and you will leverage strong interpersonal skills to engage IT support teams and external...

  • Service Desk Analyst

    3 months ago

    Brisbane Central Business District, Australia HAYS Full time

    Local council on the hunt for a Service Desk Analyst for an initial 6-month contract **Your n**ew company** Hays have partnered with a thriving local council, based in Brisbane's CBD, to appoint an enthusiastic Service Desk Analyst to an initial 6-month contract. As one of Brisbane's biggest employers, and with a strong chance of contract extension, this...

  • IT Service Desk Analyst

    3 days ago

    Brisbane, Queensland, Australia Norton Rose Fulbright Full time

    About UsNorton Rose Fulbright is a leading global law firm that delivers cutting-edge legal services to multinational blue-chip companies and government bodies. Our team is dedicated to providing exceptional support to our lawyers and staff, enabling them to deliver high-quality services and remain competitive.The RoleAs an IT Service Desk Analyst, you will...

  • Service Desk Analyst

    7 days ago

    Brisbane, Queensland, Australia Southern Cross Care Queensland Full time

    About the RoleWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at Southern Cross Care Queensland. As a key member of our ICT team, you will play a critical role in ensuring the smooth operation of our IT systems and applications, resolving technical issues, and providing exceptional customer service.Key...

  • IT Service Desk Analyst

    4 days ago

    Brisbane, Queensland, Australia Norton Rose Fulbright Full time

    About UsNorton Rose Fulbright is a leading global law firm that delivers cutting-edge legal services to multinational blue-chip companies and government bodies. Our team is dedicated to providing exceptional support to our lawyers and staff, enabling them to deliver high-quality services and remain competitive.The RoleAs an IT Service Desk Analyst, you will...