Team Lead Ict Service Desk
2 months ago
The service desk is the first point of contact for resolving incidents and providing ICT services to both internal and external clients. The ICT service delivery team relies on established processes to ensure the consistent and reliable delivery of services for QRO.
**Your typical day as a Team Lead, ICT Service Desk may include**:
- Providing leadership, coaching and support to the service desk team
- Managing day to day operations of the service desk
- Monitoring queues and operations dashboards
- General rostering, allocating resources and maintaining knowledge bases
- Providing support to internal and external end users/stakeholders to build, grow, and maintain relationships.
You will be supported by a positive, constructive team and divisional leaders as you do your work.
**Key accountabilities of the role are**:
- Leading and providing complex support to users within QRO and external partners, serving as the primary escalation contact for all QRO systems incidents, service requests and change requests.
- Ensuring and maintaining timely communication of planned and unplanned system maintenance and outages to users and relevant stakeholders.
- Coordinating incident resolution for major ICT incidents.
- Generating and analysing service delivery reports for team KPIs and other metrics.
- Reviewing support materials for the ICT Service Delivery team and business users, using QRO's knowledge base, and provide advice on training materials and documentation.
- Ensuring that appropriate expertise in production verification testing (PVT) supports the maintenance and enhancement of QRO's ICT products.
- Facilitating team and individual development and a build positive and participative culture that supports division and QRO strategic objectives.
- Guiding and coaching team members and peers to deliver high quality ICT services.
**To be successful in this role, you will need to demonstrate**:
- Experience leading an IT service desk.
- People management experience.
- Strong interpersonal skills for effective communication.
- Growth mindset and a proactive approach to personal and team development.
We welcome applicants to share with the contact officer any health condition, disability and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.
If you are interested in this role - click 'Apply' to be redirected to the full advertisement including role description and contact details.
Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.
**Job Ad Reference**: QLD/602186/24Closing Date: Tuesday, 19 November 2024This work is licensed under a Creative Commons Attribution 3.0 Australia License.
-
Service Desk Manager
7 months ago
Brisbane, Australia Titan ICT Full time**Job Category**:Help Desk & IT Support (Information & Communication Technology)**Job Type (PT / FT)**:Full Time**Job Location**:Brisbane**Contract Type**:Permanent**About us**: Titan ICT is an Australian-owned company specialising in strategic ICT advice, systems integration and technical support services. With a proud record of delivery since 2003, we have...
-
Ict Service Desk Technician
1 day ago
Brisbane, Australia CPL - Choice, Passion, Life Full timeWork for an organisation that shares your values. - Passionate about IT and ensuring exceptional service delivery? - Flexible working options available! CPL is a leading provider of disability support services in Queensland and Northern New South Wales. We're on a mission to empower people with disabilities and older Australians to live the life they...
-
Service Desk Team Lead
4 months ago
Brisbane, Australia Queensland Fire Department Full timeAbout us The Queensland Fire Department (QFD) provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response, including road crash rescue, bushfire, hazardous material, technical and...
-
Ict Service Desk Officer
4 months ago
Brisbane, Australia CPL - Choice, Passion, Life Full timePermanent, Full-time, Brisbane CBD + WFH flexibility - $75,000pa plus Salary Package up to $15,900 of your salary - Work for a leading not-for-profit and make a difference to people! **Do your current employers values align with yours?** **Are you passionate about creating a positive impact?** Want to make a difference to the lives of people with...
-
Service Desk Team Leader
7 months ago
Brisbane, Australia M&T Resources Full time**Brisbane** **IT & Telecomms** Help Desk / Support We have partnered with a Queensland Government department, and we are looking for a people leader to join our client’s corporate IT service desk as a **Team Leader**. This is a critical role in ensuring the successful delivery of technical support and client services in line with the organisations...
-
Ict Service Desk Technician
7 months ago
Brisbane, Australia CPL - Choice, Passion, Life Full timePermanant, Full-time, Brisbane CBD + WFH flexibility - Competitive salary + tax savings approx $5000 / yr - Work for a leading not-for-profit and make a difference to people! - Want to make a difference to the lives of people with disabilities? Join CPL; Choice, Passion, Life and be part of an organisation that makes a difference in people’s lives every...
-
Service Desk Officer
6 months ago
Brisbane, Australia Parliamentary Service Full timeAre you passionate about providing excellent customer service and technical support? Do you want to work in a dynamic and fast-paced environment that supports the work of the Queensland Parliament? If so, we have an exciting opportunity for you! About us The Parliamentary Service is established to provide a range of procedural, administrative and support...
-
Service Desk Team Lead
3 weeks ago
Brisbane, Australia Brennan IT Full time**Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....
-
Service Desk Team Lead
7 months ago
Brisbane, Australia Brennan IT Full time**Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....
-
Service Desk Team Lead
5 days ago
Brisbane, Australia u&u Recruitment Partners Full timeu&u Recruitment Partners are proud to be partnering with one of Queensland's largest Government Departments to recruit an experienced Service Desk Team Lead. This is an initial 6-month day rate contract with likely extensions based in Brisbane CBD. As the Service Desk Lead, you will have or be able to demonstrate: Well organised, positive attitude and high...
-
Service Desk Team Lead
7 months ago
Brisbane, Australia Public Sector People Full timeState Government | 12 month contract + extension - Brisbane CBD | Immediate Start | $71.67 per hour + super - Public Sector People_ are seeking an experienced Service Desk Team Lead. You will play a key role in leading a team of Service Desk analysts and will be responsible for overseeing the day-to-day operation of the IT Service Desk. We are looking for...
-
Ict Manager
14 hours ago
Brisbane, Australia Davidson Recruitment Full time**About the Company** Davidson Technology have partnered exclusively with a leading charter airline located at Brisbane Airport. This ASX listed company provides charter and contract services to the mining sector, as well as tourism, corporate, sporting, educational and government clients. **About the Role** Reporting to the CIO, this newly created role...
-
IT Service Desk
3 days ago
Brisbane, Australia Optimum Consulting Group Full time**The Organisation** Helping people living with a disability is what this organisation is all about, providing the very best support, guidance, technology and understanding possible. With over 100 sites located around Queensland and Northern NSW, they make a positive difference to the lives of many. **The Opportunity** Not only will you work from the head...
-
Ict Service
7 months ago
Brisbane, Australia Davidson Group Services Full time**Exciting Opportunity in ICT Service & Support!** **Position: ICT Service & Support Officer (6-month Secondment Backfill)** **Location: Tarong Power Station (Nanango, QLD) or Brisbane (Corporate Office)** Join our client, a major player in the utilities sector, and contribute to the success of their ICT team. We are currently seeking a highly skilled and...
-
Ict Service Delivery Manager
3 months ago
Brisbane, Australia CPL - Choice, Passion, Life Full timeWork for an organisation that shares your values. - Passionate about ensuring exceptional service delivery? - Flexible working options available! **Job Title**:ICT Service Delivery Manager **Hours**: Full time Mon to Fri **Location**: Brisbane CBD office **Salary**: Circa $130k dep exp + salary sacrifice up to $15,900. **Are you working for a company that...
-
Service Desk Analyst
7 months ago
Brisbane, Australia NTT Full time**Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?** Join our growing global NTT team and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our...
-
Ict Manager
2 months ago
Brisbane, Australia Cross River Rail Delivery Authority Full timeCross River Rail Delivery Authority (CRRDA)...Your chance to work with the best! Cross River Rail will transform the way we travel to, from and through Brisbane in the future. It will be a catalyst for 10 years of wider rail transformation across the whole of South East Queensland and it is already playing a key role in how we prepare for the 2032 Olympic...
-
Service Desk Officer
7 months ago
Brisbane, Australia Clicks IT Recruitment Full timeClicks IT Recruitment is currently working with a large organisation in Brisbane. They provide a range of IT support to their staff and pride themselves on their quality of service. Currently they are looking for a Service Desk Analysts to join their team that is currently working from Brisbane CBD with 2 days at home each week once induction and training...
-
Ict Service Centre Officer
3 months ago
Brisbane, Australia Transport and Main Roads Full timeIn this role you will be responsible for resolving a high volume of general ICT incidents and service requests within a Service Desk environment including conducting thorough triaging, investigations and diagnosis of incidents. You will provide support across a broad range of software and hardware which includes referrals and communication with other...
-
Ict Consultant
7 months ago
Brisbane, Australia Titan ICT Full time**Job Category**:Telecommunications (Information & Communication Technology)**Job Type (PT / FT)**:Full Time**Job Location**:Brisbane**Contract Type**:Permanent**About Us** Titan ICT is an Australian-owned company specialising in strategic ICT advice, systems integration and technical support services. With a proud record of delivery since 2003, we have a...