IT Service Desk Team Leader

5 days ago

Brisbane, Queensland, Australia Icon Group Full time
About the Role

We are seeking an experienced IT Service Desk Team Leader to join our team at Icon Group. As a key member of our IT department, you will be responsible for managing the day-to-day operations of our centralized IT Service Desk, located in our global head office in South Brisbane.

Key Responsibilities
  • Ensure the team is efficiently and effectively executing its operational deliverables, activities, and tasks.
  • Identify, lead, and drive continual improvement of all facets of the IT Service Desk service and operations.
  • Provide effective team management and rapidly build relationships across the organization.
Requirements
  • Leadership experience in an IT Support environment with a proven ability to keep a team engaged and motivated.
  • Experience working in an ITIL-driven environment and working knowledge of ITIL processes and practices.
  • Relevant qualifications in IT or a related field.
  • Working knowledge of common IT hardware, software, and applications used within a corporate environment.
  • Passion and dedication for service with an ability to build and maintain relationships at all levels within an organization.
What We Offer
  • Access to novated lease options via our partner RemServ.
  • Lucrative company-wide Rewards Portal.
  • Employee Assistance Program.
  • Development Pathways.
  • Online Courses.
  • Access to paid parental leave and the ability to purchase additional annual leave.
About Us

Icon Group is a values-driven organization that empowers people to thrive in their careers through personal and professional growth and development. We build solid relationships through open communication and celebrate our achievements and milestones in a fun and collaborative culture.

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