Service Desk Officer

5 months ago


Brisbane, Australia Parliamentary Service Full time

Are you passionate about providing excellent customer service and technical support? Do you want to work in a dynamic and fast-paced environment that supports the work of the Queensland Parliament? If so, we have an exciting opportunity for you

About us
The Parliamentary Service is established to provide a range of procedural, administrative and support services to Members of Parliament and Parliamentary Service employees. The IT Service Area is located within the Information Services Division and consists of three teams: Portfolio, Policy and Architecture Team, Program and Solutions Development and Delivery Team and IT Operations Team. You will be part of the IT Operations Team, which provides IT support to the Parliamentary Service, including Members of Parliament and their Electorate Offices located throughout Queensland.

About you

**You are a self-motivated and organised professional with**:

- Proven experience in providing basic (L1) to intermediate (L2) technical support and issue resolution to customers, ensuring a strong focus on timely resolution and responsiveness and a positive customer experience
- Excellent communication skills, both oral and written, with a range of stakeholders, using appropriate language and style
- A high level of attention to detail and awareness of confidentiality requirements
- The ability to work effectively in a team environment, as well as independently, under pressure and to tight, non-negotiable deadlines
- The ability to contribute to the development, implementation and improvement of operational processes, policies and standards
- The ability to oversee tasks allocated to and engage constructively with vendors, suppliers and other agencies as required

About the role
As an IT Service Desk Officer, you will be the first point of contact for customers for ICT issue resolution. Your main responsibilities will include:

- Providing support and assistance to customers when they contact the Service Desk for resolution of ICT issues, including delivering basic (L1) to intermediate (L2) technical support as appropriate
- Ensuring triaging and escalation of issues for higher level technical support, identification and pre-empting emerging issues, and providing appropriate follow up to customers to minimise the impact on critical operations and enhance customer experience
- Completing all required administrative processes and system documentation to ensure that information is accurate and up-to-date and procedures are followed
- Recording and updating all issues in ServiceNow in a timely manner from registration of issue/fault, through to resolution

This is a full-time permanent position based in Brisbane CBD. The salary range for this role is $83,567 - $91,633 per annum plus superannuation.


  • Service Desk Officer

    6 months ago


    Brisbane, Australia HAYS Full time

    Service Desk Officer with State Government **Your new company** Hays Technology have partnered with a highly sought-after State Government department to assist in filling a vacancy in their flourishing service desk. With a 12-month contract available, you don't want to miss out on this opportunity! **Your new role** As the Service Desk Officer, you will...


  • Brisbane, Australia Powerlink Full time

    **About the role**: Here at Powerlink, we play a central role in the transition to a cleaner, greener energy future; connecting Queenslanders to a world class energy future. To support this generational transformation, we have responded by prioritising digital engineering, cyber security, spatial analytics, artificial intelligence and digital...

  • Service Desk Officer

    4 weeks ago


    Brisbane, Queensland, Australia Talent International Full time

    Job Summary:The Service Desk Officer will provide technical support to our clients by receiving, logging, resolving and escalating service requests and incidents in a fast and efficient manner. The ideal candidate will have a strong understanding of IT systems and be able to analyze and resolve requests to maximize resolution at point of call.Key...

  • Service Desk Officer

    1 month ago


    Brisbane, Queensland, Australia Talent International Full time

    Job SummaryThe Service Desk Officer will provide technical support to our clients by receiving, logging, resolving and escalating service requests and incidents in a fast and efficient manner. This role requires strong analytical and problem-solving skills to resolve requests at point of call, or allocate requests based on resolver group availability and...

  • Service Desk Officer

    7 months ago


    Brisbane, Australia Hudson Australia Full time

    **KEY RESPONSIBILITIES**: - **Service Desk Experience**: Utilize your service desk experience to promptly address and resolve technical issues raised by end-users. - **User Access Management**: Complete user access requests to various systems, ensuring security and compliance standards are maintained. - **ITIL Processes**: Follow ITIL processes in service...

  • Service Desk Officer

    6 months ago


    Brisbane, Australia Clicks IT Recruitment Full time

    Clicks IT Recruitment is currently working with a government department based in the Brisbane CBD. They are responsible for providing front line IT services to a range of other government departments. Internally, they have dedicated teams providing support across Level 1-3. Currently they are looking for 2 **Service Desk Analysts** to join their Level 1-2...

  • Service Desk Analyst

    6 months ago


    Brisbane, Australia Icon Group Full time

    **Information Technology** **Brisbane** **Full Time** **Icon Group** **Service Desk Analyst - Icon Group** Join our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide level 1 IT Service Desk support for all divisions of our organisation globally. - We offer a...

  • Service Desk Analyst

    6 months ago


    Brisbane, Australia Icon Group Full time

    **Information Technology** **Brisbane** **Full Time** **Icon Group** **Service Desk Analyst - Icon Group** Join our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide level 1 IT Service Desk support for all divisions of our organisation globally. - We offer a...


  • Brisbane, Australia CPL - Choice, Passion, Life Full time

    Permanent, Full-time, Brisbane CBD + WFH flexibility - $75,000pa plus Salary Package up to $15,900 of your salary - Work for a leading not-for-profit and make a difference to people! **Do your current employers values align with yours?** **Are you passionate about creating a positive impact?** Want to make a difference to the lives of people with...

  • Service Desk Officer

    6 months ago


    Brisbane, Australia Clicks IT Recruitment Full time

    Clicks IT Recruitment is currently working with a large organisation in Brisbane. They provide a range of IT support to their staff and pride themselves on their quality of service. Currently they are looking for a Service Desk Analysts to join their team that is currently working from Brisbane CBD with 2 days at home each week once induction and training...

  • Service Desk Analyst

    1 month ago


    Brisbane, Australia Icon Group Full time

    **Information Technology** **Brisbane** **Full Time** **Icon Group** Join our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide level 1 IT Service Desk support for all divisions of our organisation globally. - We offer a hybrid of Office (South Brisbane) and WFH...

  • Service Desk Analyst

    6 months ago


    Brisbane, Australia Icon Group Full time

    **Information Technology** **Brisbane** **Full Time** **Icon Group** **Service Desk Analyst - Icon Group** Join our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide level 1 IT Service Desk support for all divisions of our organisation globally. This is an...


  • Brisbane, Australia Perigon Group Full time

    Small team with a great working culture - Market rate FTE salary - Northern Suburbs based with on-site parking This role is integral to the organisation as you will be responsible for providing exceptional technical support and customer service to internal users. If you possess solid technical knowledge, excellent problem-solving skills, and a passion for...


  • Brisbane, Australia Perigon Group Full time

    Small team with a great working culture - Competitive hourly rate - Onsite Parking This role is integral to the organisation as you will be responsible for providing exceptional technical support and customer service to our internal users. If you possess solid technical knowledge, excellent problem-solving skills, and a passion for delivering top-notch...

  • Service Desk Team Lead

    6 months ago


    Brisbane, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....

  • Service Desk Team Lead

    5 months ago


    Brisbane, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....


  • Brisbane, Australia u&u Recruitment Partners Full time

    Rare opportunity to join an enterprise environment as the IT Service Desk Team Leader. This role, manages a team of IT client service officers who are responsible for our Incident Management and Service Request practices, providing excellent customer service, prompt and accurate client responses, proactively managing adherence to agreed service levels and...


  • Brisbane, Queensland, Australia Queensland Government Full time

    Queensland Treasury is seeking a highly skilled and experienced ICT Service Desk Lead to lead the ICT service delivery for one or more business units within the Queensland Revenue Office.This permanent role will be based in our Brisbane CBD office and offers flexible working options. As the Team Lead, ICT Service Desk, you will provide leadership, coaching...

  • Support Desk Officer

    5 months ago


    Brisbane, Australia Premier and Cabinet Full time

    **About Us**: At the Department of the Premier and Cabinet (DPC), our primary responsibility is to provide support and guidance to the Premier and Cabinet to effectively deliver on the government's priorities, commitments, decisions, and objectives for the betterment of the community. The Information Technology and Services team comprises 34 staff, within...

  • Service Desk Analyst

    1 month ago


    Brisbane, Australia Hudson Australia Full time

    This pay rate is inclusive of mandatory 25% casual loading **Job Title**:Service Desk **Location**:Fortitude Valley **Job Type**:Full-Time (**3-Month Contract) **with chance of extension or permanent employment **Experience**:Minimum 5 years in a similar role We are currently seeking a skilled and experienced Service Desk Officer to join our clients...