Access Centre Clerk

5 months ago

Melbourne, Australia The Royal Women's Hospital Full time

Location: Melbourne | Northern Metropolitan

Job type: Not provided

Organisation: The Royal Women's Hospital

**Salary**: Salary not specified

Occupation: Administration/Secretarial, Information Management

Reference: 25306
- **Part time 24 hours p/w, ongoing role**:

- ** Parkville location, with multiple public transport options available**:

- ** $58,442 per annum (pro-rata) + salary packaging + super + 5 weeks annual leave**

The Royal Women’s Hospital is Australia’s first and most trusted tertiary hospital dedicated to improving the health and wellbeing of women and newborns, offering specialised services within maternity, neonatal and women’s health. Our goal is to be the best place to work, learn and contribute, and to provide exceptional experiences for our patients and consumers.

**About Access Centre Clerk**

The Women's has established a Clinic Access Centre which acts as a central point for receiving and processing all outpatient referrals for public and private clinics. Staff working in the Access Centre are the specialists in referral management, providing an efficient, professional, and friendly service to our staff and patients.

**About the role**

The role requires a high degree of immediacy with response to questions and requests. Working with in the hospital environment requires the understanding of, and compliance with, the need for strict confidentiality concerning any personal details.

A regular day will see you:

- Open mail on a daily basis, stamp with received date and sort as appropriate
- Check referrals for essential demographic (registration) data content and contact referrers (GPs) regarding referrals
- Register all referred patients & referral details into iPM / EPIC (or update registration information if patient already has an MRN).
- Ensure that any results or clinical information regarding a referral is appropriately filed and available for clinical staff to review within the patient record.

**About you**

Write a sentence or two about the type of person you are looking for, the soft skills required.

You’ll bring with you:

- at least three years' clerical experience with expertise and demonstrated accuracy in data entry
- previous experience using patient management software
- high level organisational and time management skills
- excellent customer service skills, including the ability to communicate effectively with consumers, carers, and their families

**Our benefits**

At the Women’s you will enjoy a culture that is collaborative, supportive and passionate about learning. We have a strong sense of purpose, and engage in meaningful work every day. We offer our people a range of rewarding benefits, including:

- $11,660 in salary packaging benefits, for living expenses, meals and holiday accommodation
- A suite of wellness initiatives designed to support you, including discounted financial, lifestyle and health options, and a comprehensive wellbeing program
- Public transport options at our doorstep and end of journey facilities for cyclists
- Onsite childcare centre and breastfeeding rooms
- Mentoring, learning and career development opportunities
- Five weeks annual leave and purchased leave options

**Inclusion and belonging**

**Join us

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