Business Office Clerk

3 days ago

Melbourne, Australia Ramsay Health Care Full time

**Business Office Clerk**

**Waverley Private Hospital, Mount Waverley**
- **Permanent full time opportunity - Days and evenings**:

- We care about** YOU **Access counselling, **wellbeing services**, legal & financial assistance
- **Enjoy benefits** such as paid parental leave, study leave and the option to buy extra annual leave.

**About the Role**

As a Business Office Clerk, you are responsible for providing **administrative support and assistance to patients and their families upon their arrival at the hospital. **You will be passionate about working in front facing customer service role.

**Responsibilities of this job may include**:

- Admission scheduling processes to ensure appropriate bed management and utilisation
- Managing incoming and outgoing calls to the front desk.
- Provide timely and accurate information to queries by patients, visitors and other staff and departments.
- Compilation and management of patient admission papers and clinical notes.
- Reception duties including phone management, filing, collecting monies for admissions
- **Exceptional patient centred care and customer service**:

- **Flexibility to work shifts including days, evenings and weekends**:

- Attention to detail and accuracy with data entry
- Good time management in a busy professional hospital setting
- Strong IT skills
- Very high level of communication required both verbally and written.

**Key to this role will also be the availability to work a rotating roster.**

**About You**

To succeed in this role, you will be an enthusiastic individual with a strong administrative skillset and a passion for customer service and enjoys being part of a busy environment.

**You will also bring**:

- Computer literacy including the Microsoft Office suite of programs
- Experience in a hospital setting in a similar role will be highly desired, though not essential.
- **Experience with Patient Management Systems is highly desired not essential**:

- Strong communication and interpersonal skills to manage a busy workflow of admissions and discharges
- Comfortable working in a team of doctors, nurses, pathologists, administrators, and non-clinical staff.

**Remuneration**

On offer is base hourly rate ranging from **$27.47** + superannuation based on experience level and qualifications, exclusive of penalties or allowances

**What’s in it for you?**

**Professional Advancement**: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.

**Discounts**: Ramsay Rewards - Access great deals at major retailers. Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.

**Health and Wellbeing**: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support 24/7.

**Leisure/Social/Financial**: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.

**About the Hospital**

Waverley Private Hospital is defined by our unique culture and dedication to giving outstanding patient care. From the way we recognise and reward our staff to our attitude toward the patient experience - we are a great choice for staff who want to be part of a cutting-edge, fast paced and progressive environment.

**To Apply**

**Requirements**:

- Must be **vaccinated against Covid-19** a vaccine approved by the Australian Technical Advisory Group on Immunisation
- _Must provide a _**National Police** check conducted within the previous 12 months
- According to the role, Ramsay may require a **Working-With-Children** check and **proof of immunisation** against infectious diseases.

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